Jacob McKinley
Laurel,NY
Summary
Dynamic retail keyholder with expertise in inventory management, employee training, and loss prevention strategies. Successfully enhanced store performance through effective team leadership and exceptional customer service.
Overview
3
3
years of professional experience
Work History
Retail Keyholder
GameStop
Vallejo, CA
10.2024 - 11.2025
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on product knowledge and customer service standards.
- Oversaw inventory management, including restocking shelves and conducting audits.
- Provided exceptional customer service, resolving issues promptly to enhance satisfaction.
- Implemented visual merchandising strategies to optimize product displays and increase sales.
- Analyzed sales data to identify trends, contributing to strategic inventory decisions.
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Balanced cash registers at end of shift and filled out necessary reports.
- Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
- Maintained confidentiality and security of sales records and operational reports.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Opened and closed store at proper times for reliable services.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Worked with store manager to create employee schedules.
Crew Member
McDonald's
Vallejo, CA
08.2022 - 10.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of dining area and kitchen facilities.
- Learned and adhered to food safety guidelines, ensuring compliance with health regulations.
- Collaborated with team members to ensure efficient order preparation and timely service delivery.
- Adapted quickly to changing priorities during peak hours, maintaining high service standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
K12 Online High School
Vallejo CA07-2022
Skills
- Store operations
- Cash handling accuracy
- Employee training
- Social media marketing
- Sales proficiency
- Merchandise display
- Loss prevention strategies
- Promotional planning
- Cross-selling
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Team building
- Safety enforcement
- Inventory monitoring
- Store maintenance
- Daily reporting
- Staff oversight
- Alarm systems
Accomplishments
- Achieved inventory accuracy through effectively helping with regular inventory counts.
- Aided in training new keyholders as well as seasonal hires
- Documented and resolved numerous register discrepancies which led to accuracy in bank deposits.
references
Jade Bader, Gamestop store Manager. 279 900 7378
Salvador Leal, Autozone DM. 707-344-1414
Nathan Mckinley, Autozone store manager. 925-303-5224
Languages
English
Native or Bilingual
Timeline
Retail Keyholder
GameStop
10.2024 - 11.2025
Crew Member
McDonald's
08.2022 - 10.2024
High School Diploma -
K12 Online High School