Madison Rotto
Wexford,PA
Summary
A highly motivated and detail-oriented professional with a proven ability to drive company success through organized and consistent work habits. Adept at thriving in fast-paced environments, managing multiple projects with precision, and consistently delivering accurate results. Possesses exceptional interpersonal skills and a natural talent for building strong relationships, fostering positive experiences for colleagues and clients alike.
Overview
7
7
years of professional experience
Work History
Director of Operations
Hestia Capital Management LLC
08.2023 - Current
- Drive operational excellence by continuously refining, implementing, and maintaining operational policies and guidelines.
- Generate monthly performance reports and investor communications, ensuring clarity and accuracy.
- Proactively monitor budgets, identify cost-saving opportunities, and implement changes that have yielded significant savings.
- Collaborate with external legal counsel to guarantee compliance with SEC regulations and laws pertaining to domestic and Cayman Island funds.
- Cultivate and oversee relationships with key external partners, including the firm's accounting firm, outsourced CFO, audit and tax advisors, legal team, and other service providers.
- Lead the recruitment, hiring, and training of new personnel, establishing core internal functions, and defining roles to optimize team performance.
Sales Consultant and Business Office Assistant
RMS Motors
07.2022 - 07.2023
- Employed a consultative, no-pressure sales approach, building strong customer rapport, thoroughly understanding their needs, and delivering solutions aligned with their timelines.
- Streamlined workflow processes by pinpointing inefficiencies and proposing effective solutions for implementation.
- Managed the organization and maintenance of titling and registration documents for the Finance Office.
- Planned and coordinated company events with external vendors, ensuring seamless execution.
- Enhanced the Service and Detail process, fostering improved communication across departments.
Sales Consultant
Bobby Rahal Land Rover Jaguar
10.2018 - 06.2022
- Delivered personalized customer experiences, identifying relevant opportunities, and effectively demonstrating vehicle value to match customer preferences.
- Served as a New Employee Mentor, providing guidance and support to new hires through the teaching of successful sales strategies.
- Achieved top sales performance in 2021 at a nationally recognized luxury car dealership (Top 5 ranking).
- Nurtured long-term client relationships by consistently exceeding expectations and providing exceptional service.
- Contributed to the company's strong reputation by delivering outstanding customer experiences, fostering loyalty and repeat business, and playing a role in the company's receipt of the 2019-2020 Pride of Jaguar Award.
Education
Professional Certificate - Human Resources
Cornell University
Ithaca, NY01-2025
Master of Science - Exercise Science And Health Promotion
California University of Pennsylvania
California, PA05-2016
Bachelor of Arts - Sociology And Psychology
Washington And Jefferson College
Washington, PA05-2014
Skills
- Operational Efficiency
- Strategic Planning and Execution
- Performance Evaluation and Monitoring
- Administrative Management
- Customer Service Excellence
- Leadership Training
- Decision-Making Acumen
- Relationship Cultivation
- Calendar Management
- Teamwork and Collaboration
- Microsoft Office Suite & Google Workspace Proficiency
Timeline
Director of Operations
Hestia Capital Management LLC
08.2023 - Current
Sales Consultant and Business Office Assistant
RMS Motors
07.2022 - 07.2023
Sales Consultant
Bobby Rahal Land Rover Jaguar
10.2018 - 06.2022
Professional Certificate - Human Resources
Cornell University
Master of Science - Exercise Science And Health Promotion
California University of Pennsylvania
Bachelor of Arts - Sociology And Psychology
Washington And Jefferson College
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