Madison Russo
Direct Technology LLC
Scottsdale,AZ
9
years of professional experience
Results-driven professional with extensive experience in customer relations and logistics analysis. Skilled in enhancing customer engagement through effective communication and cross-functional collaboration.
Work History
Customer Relations
1 Year 5 Months- Maintained detailed records of all transactions, ensuring accuracy in billing and fostering positive customer relations through transparent communication practices.
- Provided technical support to sales teams on dairy ingredients, formulations, and applications for enhanced customer relations.
- Supported office manager with proactive correspondence management, document coordination, and customer relations.
- Assisted in training new employees on company policies, procedures, and best practices for exceptional customer relations.
Customer Relations Manager
4 Years 9 Months- Developed customer feedback mechanisms to improve service delivery and client satisfaction.
- Led cross-functional teams to enhance customer engagement strategies and streamline communication processes.
- Analyzed customer interaction data to identify trends, driving improvements in service quality and response times.
- Implemented training programs for staff on effective conflict resolution and relationship management techniques.
Logistics Executive
3 Years 2 Months- Processed incoming shipments and ensured accurate documentation for inventory management.
- Coordinated with suppliers to track delivery schedules and resolve discrepancies.
- Maintained organized records of shipping and receiving activities for compliance purposes.
- Collaborated with team members to streamline workflow processes and improve productivity.
- Provided training to new staff on operational procedures and safety protocols.
- Conducted regular audits of inventory to identify areas for improvement in stock management.
Education
Bachelor of Science - Early Childhood Education
Skills
Customer relations experience
Logistics analysis
Cross-functional coordination
Maintenance team collaboration
Logistics coordination
Timeline
Customer Relations
Direct Technology LLC
04.2025 - CurrentRead More
Customer Relations Manager
Conduent Services
07.2020 - 04.2025Read More
Logistics Executive
Modern Discord
05.2017 - 07.2020Read More
Liberty University
Bachelor of Science from Early Childhood Education
Read More