Summary
Overview
Work History
Education
Skills
Additional information
Timeline
Generic

Madison Ryan

Springfield,USA

Summary

Secretary supporting office operations through document control, invoice tracking, and timely client follow-up. Manages high-volume calls, coordinates vendor and customer communications, and maintains physical and digital records that support compliance and faster retrieval. Brings patient-centered service from prior patient care technician experience to front-desk and administrative work.

Overview

2027
2027
years of professional experience

Work History

Patient Care Technician

Mercy
  • Recorded vital signs for up to 12 patients per shift using hospital-grade monitors and flagged abnormal readings to RNs.
  • Measured patient weights and completed intake and output charting each shift to maintain accurate nursing records.
  • Assisted with ambulation and transfers using a gait belt, supporting patient mobility and reducing fall risk.
  • Provided toileting and bathroom assistance while preserving patient dignity and comfort.
  • Maintained patient comfort, safety, and cleanliness throughout daily care routines.
  • Documented changes promptly and communicated concerns to nursing staff to support timely care decisions.
  • Applied infection control protocols consistently while supporting safe bedside care.

Secretary

Ryan Truck Sales LLC
01.2023 - Current
  • Handled 5-25 client interactions daily while routing calls, visitors, and questions to the right staff.
  • Organized physical and digital filing systems to speed document retrieval and keep records easy to access.
  • Revised company documents to support regulatory compliance and keep records current and accurate.
  • Managed high-volume incoming calls, triaging inquiries and routing them to appropriate staff to improve response times.
  • Processed and tracked vendor and client invoices, keeping payment records organized and reconciliation on schedule.
  • Coordinated phone and email follow-ups with clients, delivering timely updates and consistent information.

Education

Bachelor of Science - Nursing

Missouri State University
Springfield, MO
05-2028

High School Diploma - undefined

Dixon High School
Dixon, MO
05-2023

Skills

  • Document management
  • Invoice processing
  • Phone system operations
  • Client communication
  • Data entry
  • Patient vital signs monitoring
  • Patient mobility assistance
  • Intake and output charting
  • Toileting assistance
  • Infection control protocols
  • CPR & BLS certification
  • Electronic health record documentation

Additional information

  • Accomplishments
  • High School Salutatorian
  • Softball Varsity Pitcher, with State Honors

Timeline

Secretary

Ryan Truck Sales LLC
01.2023 - Current

High School Diploma - undefined

Dixon High School

Bachelor of Science - Nursing

Missouri State University

Patient Care Technician

Mercy