Secretary supporting office operations through document control, invoice tracking, and timely client follow-up. Manages high-volume calls, coordinates vendor and customer communications, and maintains physical and digital records that support compliance and faster retrieval. Brings patient-centered service from prior patient care technician experience to front-desk and administrative work.
Overview
2027
2027
years of professional experience
Work History
Patient Care Technician
Mercy
Recorded vital signs for up to 12 patients per shift using hospital-grade monitors and flagged abnormal readings to RNs.
Measured patient weights and completed intake and output charting each shift to maintain accurate nursing records.
Assisted with ambulation and transfers using a gait belt, supporting patient mobility and reducing fall risk.
Provided toileting and bathroom assistance while preserving patient dignity and comfort.
Maintained patient comfort, safety, and cleanliness throughout daily care routines.
Documented changes promptly and communicated concerns to nursing staff to support timely care decisions.
Applied infection control protocols consistently while supporting safe bedside care.
Secretary
Ryan Truck Sales LLC
01.2023 - Current
Handled 5-25 client interactions daily while routing calls, visitors, and questions to the right staff.
Organized physical and digital filing systems to speed document retrieval and keep records easy to access.
Revised company documents to support regulatory compliance and keep records current and accurate.
Managed high-volume incoming calls, triaging inquiries and routing them to appropriate staff to improve response times.
Processed and tracked vendor and client invoices, keeping payment records organized and reconciliation on schedule.
Coordinated phone and email follow-ups with clients, delivering timely updates and consistent information.
Outpatient Administrative Specalist at SUNY Upstate Medical University HospitalOutpatient Administrative Specalist at SUNY Upstate Medical University Hospital