Madison Salyers
Ashland
Summary
Dynamic barista with proven leadership at Pour House Coffee, excelling in team training and customer relationship building. Expert in espresso machine operation and cash handling, I enhanced service efficiency and cleanliness standards, contributing to increased customer satisfaction and loyalty. Recognized for leading team to a record-breaking sales month by ensuring task efficiency and increasing upsell performance.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Pour House Coffee
Ashland, KY
08.2025 - Current
- Supervised daily operations to ensure efficient service and high-quality beverage preparation.
- Trained new baristas on customer service standards and equipment usage.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Assisted in maintaining cleanliness and organization of workstations and dining areas.
- Resolved customer inquiries and complaints to enhance overall satisfaction experience.
- Coordinated with team members to optimize workflow during peak hours.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
Bakery Worker
Double Drizzle - Sweet Treats
Ashland, KY
01.2021 - 08.2025
- Operated industrial mixers, ovens, and packaging machines efficiently
- Collaborated with team to improve workflow and production efficiency
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Homeschool
Ashland, KY05.2023
Skills
- Barista training
- Cash handling proficiency
- Cleanliness standards
- Espresso machine operation
- Opening and closing procedures
- Attention to detail
- Team leadership
- Relationship building
Timeline
Barista Shift Lead
Pour House Coffee
08.2025 - Current
Bakery Worker
Double Drizzle - Sweet Treats
01.2021 - 08.2025
High School Diploma -
Homeschool