Madison Sampson
Summary
Hardworking and reliable Social Worker with strong ability in Care Coordination and Case Management. Offering strong skills in fostering meaningful relationships with children and families along with providers. Highly organized, proactive and punctual with team-oriented mentality. Seeking to leverage background and expertise to take next career steps in furthering growth in the medical/behavioral health field
Overview
6
6
years of professional experience
Work History
Care Coordinator, MSW
Nemours Children's Hospital
Wilmington, DE
04.2023 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Counseled clients on available resources within the community that could help meet their needs.
- Analyzed large datasets and created insights from the data.
- Identified areas of improvement within existing processes utilizing metric results.
- Collaborated with others to discuss new opportunities.
- Scheduled appointments for clients with appropriate medical specialists.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Documented all communications and needs in medical facilities EHR system
- Established and strengthened strong relationships with community providers
LTSS Case Manager
AmeriHealth Caritas
Newark, DE
01.2021 - 04.2023
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Coordinated resources from diverse providers for intervention plans.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Identified strengths and opportunities for staff improvement based on audit results.
- Conducted assessments to obtain information for participant-centered plan of care.
- Determined functional status, activity, acuity and self-management levels to make proper care referrals.
- Assisted individuals with eligibility for available benefits.
Pharmacy Technician
Nemours/Alfred I. duPont Hospital for Children
Wilmington, DE
01.2020 - Current
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Assisted staff members with drug inventory, purchasing, and receiving.
- Resolved third-party rejection claims.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Coordination of care with utilization management and social work team for discharge planning
Social Work/Psychology Intern
Nemours A.I. DuPont Hospital
Wilmington, DE
08.2019 - 05.2021
- Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy
- Collaborated closely with treatment team in integrated care setting to appropriately coordinate client care services
- Monitored clients aging from 18 mon- 17 years with behavioral concerns, depression, anxiety, toileting and weight management concerns
- Used multiple resources and tools for evaluating and presenting solutions.
- Recorded and reported job-related activities, findings, discrepancies and decisions.
- Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
- Planned and executed a macro-level project to address psychology no shows
- Completed intake assessments with patients to formulate plans for treatment
- Carefully assessed client needs to provide accurate community referrals
- Took part in community outreach to gather useful resources for clients
Drug and Alcohol Counselor
Brandywine Counseling And Community Services
Wilmington, DE
05.2018 - 01.2020
- Interacted with clinical staff and external resources such as school or community personnel
- Referred clients to other programs and community agencies to enhance treatment processes
- Assisted patients with dealing with substance abuse realities and developing coping skills
- Monitored behavior in individual and group sessions and intervened when necessary
- Provided counseling for relapse prevention, social issues and mental health problems
- Charted and recorded information in client files
- Developed comprehensive treatment plans for patients diagnosed with opioid addiction
- Effectively managed time and caseloads based on 30-35 sessions per week
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Trained and developed departmental employees on software systems, platforms, health and safety regulations, and functions of work environment.
School Based Clinician Intern
Child Resiliency, LLC
Newark, Delaware
08.2019 - 05.2020
- Followed-up with outside mental health service providers to coordinate in-school support.
- Monitored students' academic progress, mental health,and sociability through ongoing individual assessments.
- Coordinated development and implementation of students Individualized Education Plans/Programs (IEPs).
- Tracked class attendance and student progress.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
Education
Bachelor of Applied Science - Psychology
Delaware State University
05.2018
Masters of Social Work - Social Work
Delaware State University
Dover, DE05.2021
Skills
- Epic Systems
- Suicide risk assessments
- Mental health support
- Community resources specialist
- Solution-focused counseling
- Documentation expertise
- Empowerment Approaches
- Strong communication/interpersonal skills
- Motivational Interviewing
- Time management
- Group and individual instruction
- School based counseling
- Team management
- Deadline management
- Perinatal experience
- Familiarity with at risk clients
- Certified Pharmacy Technician
- CPR certified
- Experience with Cognitive Behavioral Therapy
- Adolescent Development
- Discharge Planning
- Psychosocial support
- Training & Development
- Coaching
- Data Analysis
- Performance Monitoring
- Quality Assurance Controls
- Relationship Building
- Problem-Solving Aptitude
Licensures
- Licensed Master Social Worker (LMSW)
Timeline
Care Coordinator, MSW
Nemours Children's Hospital
04.2023 - Current
LTSS Case Manager
AmeriHealth Caritas
01.2021 - 04.2023
Pharmacy Technician
Nemours/Alfred I. duPont Hospital for Children
01.2020 - Current
School Based Clinician Intern
Child Resiliency, LLC
08.2019 - 05.2020
Social Work/Psychology Intern
Nemours A.I. DuPont Hospital
08.2019 - 05.2021
Drug and Alcohol Counselor
Brandywine Counseling And Community Services
05.2018 - 01.2020
Bachelor of Applied Science - Psychology
Delaware State University
Masters of Social Work - Social Work
Delaware State University
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