Jualisa Simpson
Belmont,NC
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 16 years of healthcare experience. Very knowledgeable in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. So I am devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Lead Care Coordinator
Atrium Health
Charlotte, NC
08.2022 - 04.2024
- Pulmonary /Asthma, Allergy, and Immunology - perform clinical work, such as taking medical histories, recording vital signs or preparing patients for exams
- Other clinical tasks might include collecting and preparing lab specimens, performing basic lab tests and sterilizing medical equipment
- Perform clerical work as such as processing referrals, processing medical records, answering phones and scheduling appointment for patients, checking patient in and out of clinic
- Working work-queues
- Responsible for training new staff on how to process referrals and front desk process
- Responsible for obtaining authorizations for any internal and external pulmonary or allergy procedures and testing
- Scheduled patients for PFTs, Allergy testing, Bronchs, and any imaging
- I also was the person that would open and close all 22 provider schedules
- Assist with reschedules, cancellations and wait list appts
- Completed PA's
PATIENT CARE COORDINATOR/ Referral Coordinator
TRYON MEDICAL PARTNERS
12.2019 - 08.2022
- Internal Medicine- perform clinical work, such as taking medical histories, recording vital signs or preparing patients for exams
- Other clinical tasks might include collecting and preparing lab specimens, performing basic lab tests and sterilizing medical equipment
- Perform clerical work as such as processing referrals, processing medical records, answering phones and scheduling appointment for patients, checking patient in and out of clinic
- Working work-queues
- Responsible for training new staff on how to process referrals and front desk process.
Referral coordinator/Patient Services Specialist
CaroMont Health
Gastonia, North Carolina
01.2016 - 12.2019
- Perform clinical work, such as taking medical histories, recording vital signs or preparing patients for exams
- Schedule surgeries for DNCs, C- Sections, and Inductions
- Responsible for incoming and outgoing referrals
- Other clinical tasks might include collecting and preparing lab specimens, performing basic lab tests and sterilizing medical equipment
- Perform clerical work as such as processing referrals, processing medical records, answering phones and scheduling appointment for patients, checking patient in and out of clinic
- Working work-queues
Medical Assisant
LEVINE CANCER INSTITUTE
07.2012 - 01.2015
- Oncology- triage patients, clinical work, such as taking medical histories, recording vital signs or preparing patients for exams
- Other clinical tasks might include collecting and preparing lab specimens, performing basic lab tests and sterilizing medical equipment
- Perform clerical work as such as processing referrals, processing medical records, answering phones and scheduling appointment for patients, checking patient in and out of clinic
- Working work-queues
- Responsible for training new staff on how to process referrals and front desk process.
Education
Associate's degree - Medical Assistant
King's College
07.2012
HIGH SCHOOL DIPLOMA -
E.E. WADDELL HIGH SCHOOL
06.2007
Skills
- Microsoft office Skills
- Flexibility
- Effective communication
- Strong Customer Service skills
- Organizational skills
- Adaptability
- Work Ethic
- Teamwork
- Interpersonal skills
- Time management
- Technical skills
- Detailed-oriented
- Personality
- Punctuality
- Medical Scheduling
- Phlebotomy
- Insurance Verification
- EMR Systems
- Epic
- ICD-10
- Medical Office Experience
- Medical Records
- Triage
- Patient Care
- Vital Signs
- Front Desk
- Medical Terminology
- Dental office
- Epic Systems
- Performance monitoring
- Multitasking
- Teamwork and Collaboration
- Employee Supervision
Timeline
Lead Care Coordinator
Atrium Health
08.2022 - 04.2024
PATIENT CARE COORDINATOR/ Referral Coordinator
TRYON MEDICAL PARTNERS
12.2019 - 08.2022
Referral coordinator/Patient Services Specialist
CaroMont Health
01.2016 - 12.2019
Medical Assisant
LEVINE CANCER INSTITUTE
07.2012 - 01.2015
Associate's degree - Medical Assistant
King's College
HIGH SCHOOL DIPLOMA -
E.E. WADDELL HIGH SCHOOL