Madison Satterwhite
Valdosta,GA
Summary
Great with children and working for a career in early childhood education. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Store Associate
Aldi
Valdosta, Georgia
04.2024 - Current
- I throw pallets when the truck arrives, I maintain the front consisting of self checkout and register. Display maintenance and housekeeping to keep sales areas well-stocked, organized and current. I also maintain good customer service.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Processed sales transactions accurately and efficiently at the cash register.
Customer Service Representative
Concentrix
Valdosta, GA
03.2023 - 03.2024
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- I took customer service phone calls and assisted the customer with product and service information and all other needs. I made sure to always provide the friendliest service and make the calls easy and efficient for all the customers.
Shift Leader
Panda Express
Valdosta, GA
11.2021 - 01.2023
- I was a shift leader. I maintained organization of the store while also working front of house and drive thru. I also did online orders when needed. I counted the safe at morning and night time to make sure all drawers were balanced and the safe had the correct amount of money.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Store Associate
Plato’s Closet
Valdosta, GA
06.2020 - 10.2020
- Assisted customers with product selection based on their needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled returns and exchanges according to company policies.
- Processed sales transactions accurately and efficiently at the cash register.
Education
Bachelor in Education - Early Childhood Care And Education
Valdosta State University
Valdosta, GA05-2028
Skills
- Merchandise display creativity
- Loss prevention awareness
- Adherence to store policies
- Retail transactions processing
- Active listening techniques
- Team collaboration aptitude
- Team leadership
- Effective communication
- Customer assistance
- Store cleanliness maintenance
- Cash handling accuracy
- Flexible schedule adaptability
- Childcare
- Child supervision
Timeline
Store Associate
Aldi
04.2024 - Current
Customer Service Representative
Concentrix
03.2023 - 03.2024
Shift Leader
Panda Express
11.2021 - 01.2023
Store Associate
Plato’s Closet
06.2020 - 10.2020
Bachelor in Education - Early Childhood Care And Education
Valdosta State University