Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Madison Schaefer

Ankeny,Iowa

Summary

Results-oriented Specialty Sales Team Leader with a track record of mentoring teams to exceed $2 million in annual sales. Skilled in conflict resolution and effective communication, creating a collaborative work environment. Strong background in customer service and team leadership, enhancing store culture and guest experience. Ready to leverage expertise to achieve business goals and improve operational performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Specialty Sales Team Leader

Target
West Des Moines, Iowa
06.2022 - Current
  • Drove team success and engagement by mentoring team members and new leaders, and facilitating effective communication.
  • Coordinated resolution of problems, with a focus on change management techniques.
  • Directed a style department team of 20, achieving over $2 million in yearly sales.
  • Oversaw team scheduling, performance evaluations, and attendance management.
  • Supported recruitment initiatives and onboarding of new staff members.
  • Created an environment promoting cross-departmental collaboration through open dialogue.
  • Enhanced store culture by planning team-building activities with Human Resources.
  • Successfully established a new store and trained inexperienced team members and leaders for the store.

Team Member

Target
Urbandale, IA
08.2019 - 06.2022
  • Cultivated strong guest service skills through diverse guest interactions.
  • Adapted to shifting priorities while promptly addressing guest needs.
  • Trained new team members on company policies and operational procedures.
  • Collaborated with team members to ensure efficient workflow and timely task completion.
  • Resolved customer complaints to improve satisfaction levels.
  • Established and maintained productive relationships with peers and upper management.
  • Executed opening and closing tasks, including cash register operations and inventory restocking.

Medical Receptionist

Wolfe Eye Clinic
Pleasant Hill, Iowa
06.2021 - 10.2021
  • Oversaw patient check-in process, verifying insurance coverage and updating EMR accounts.
  • Managed appointment scheduling and responded promptly to phone inquiries.
  • Welcomed patients on arrival, maintaining high standards of customer service.
  • Conducted clerical tasks, including photocopying, scanning, and preparing outgoing mail.
  • Collaborated with medical staff to enhance operational efficiency within practice.
  • Handled correspondence transmission, including medical records via multiple communication methods.
  • Ordered and tracked inventory supplies to ensure operational effectiveness.

Customer Service Specialist

Bed Bath & Beyond
West Des Moines, Iowa
11.2018 - 05.2019
  • Processed orders, returns, and exchanges with high accuracy and efficiency.
  • Collaborated with sales and technical support teams to enhance customer service.
  • Balance cash drawers accurately at the end of shifts, ensuring proper transaction accountability.

Education

Associate of Science -

Des Moines Area Community College
Ankeny, IA
12-2020

Skills

  • Team development and training
  • Reliability and adaptability
  • Conflict resolution
  • Guest service excellence
  • Business planning and development
  • Performance management
  • Written and oral communication
  • Microsoft Office proficiency
  • Clerical support and scheduling

Certification

  • Diversity and Inclusion for HR: eCornell 01/2024

Accomplishments

Big Table Award

“This leader excels at valuing diverse voices and approaches. Their table always has room for one more and pushes for inclusivity."

Timeline

Specialty Sales Team Leader

Target
06.2022 - Current

Medical Receptionist

Wolfe Eye Clinic
06.2021 - 10.2021

Team Member

Target
08.2019 - 06.2022

Customer Service Specialist

Bed Bath & Beyond
11.2018 - 05.2019

Associate of Science -

Des Moines Area Community College

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