Madison Scogin
Winston,Georgia (GA)
Summary
Adept at fostering positive relationships and streamlining operations, I significantly enhanced patient care and office efficiency at Wellstar Medical Group - Pediatrics. My expertise in HIPAA guidelines and EPIC Management software, combined with strong multitasking abilities, has consistently improved service delivery and operational productivity. Strong communication skills and the capability to prioritize and organize tasks had allowed me to improve operations in both the property management and medical field. Experience in advanced marketing, or, and social media techniques for branding, sales, and all customer experience has allowed me a creative outlet through property management.
Overview
7
7
years of professional experience
Work History
Front Office/Medical Records Specialist
Wellstar Medical Group - Pediatrics
Douglasville, GA
09.2024 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
- Served as liaison between clinical and administrative staff, fostering collaboration toward shared goals of excellent patient care delivery.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Assistant Property Manager
Venterra Realty
Peachtree City, GA
08.2022 - 05.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Revised and finalized letters, briefs and memos.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Decreased operating costs by implementing cost control procedures.
Lead Server
Red Lobster
Douglasville, GA
05.2018 - 08.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Pro Makeup Artist and Sales Associate
Sephora
10.2017 - 04.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Bachelor of Science - Public Relations
Kennesaw State University
Kennesaw, GA08.2022
Associate of Science - Business Administration
Georgia Highlands College
Rome, GA05.2020
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Calendar Management
- Data Recording
- Document Typing and Formatting
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Adobe Spark
- Adobe Photoshop
- Adobe Premiere Pro
- Coding invoices
- Attention to Detail
- Google Drive
- Analytical and Critical Thinking
- Commercial invoices
- Property Inspections
- Rent collection
- Maintenance Coordination
- Tenant screening
- Fair Housing Regulations
- Eviction Procedures
- Vendor Management
- Contract Negotiation
- Tenant relations
- HIPPA Guidelines
- EPIC Management software
- Medical Insurance verification
- Renters Insurance verification
BS Public Relations - AAS Business Administration
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Accomplishments
• Recipient of Venterra Million Dollar Club for leasing sales in 2023
• Atlanta Apartment Association Fair Housing Certification 2023
• Published journalist for Bokeh Focus Group 2022
References
References available upon request
Timeline
Front Office/Medical Records Specialist
Wellstar Medical Group - Pediatrics
09.2024 - Current
Assistant Property Manager
Venterra Realty
08.2022 - 05.2024
Lead Server
Red Lobster
05.2018 - 08.2022
Pro Makeup Artist and Sales Associate
Sephora
10.2017 - 04.2018
Bachelor of Science - Public Relations
Kennesaw State University
Associate of Science - Business Administration
Georgia Highlands College