Madison Sell
Fort Meade,MD
Summary
Detail-oriented and adaptable professional with a versatile background in customer-facing roles. Known for strong planning and organizational skills, consistently delivering exceptional service and fostering client loyalty.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Instacart
03.2021 - Current
- Curated personalized shopping experiences based on customer preferences and dietary needs.
- Managed client budgets effectively, sourcing high-quality products while staying within financial constraints.
- Assisted customers in product selection, providing recommendations and alternatives as needed.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty through effective communication.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Food Server
Metro Diner
Daytona Beach, FL
01.2019 - 12.2021
- Coordinated food and beverage orders to ensure timely delivery and optimal dining experience.
- Trained new staff on menu items, service protocols, and operational standards.
- Streamlined table turnover processes to enhance efficiency during peak hours.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bookseller
Barnes & Noble
New York, NY
10.2016 - 01.2021
- Trained and mentored new team members on customer service best practices and operational procedures.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Operated espresso machines and coffee brewers, ensuring high-quality beverage preparation consistently.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Combat Medic
US Army
Arlington, WA
08.2019 - 07.2020
- Trained as a junior medic in advanced life support techniques and battlefield medicine protocols.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
Shift Leader
Daytona Lagoon
Daytona Beach, FL
06.2016 - 09.2017
- Supervised daily operations to ensure smooth workflow and exceptional customer service.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
A.A.
Daytona State College
Daytona Beach, FLSkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Sales expertise
- Accurate money handling
- Delivery procedures
- Organizational skills
- Food safety and sanitation
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Personal Shopper
Instacart
03.2021 - Current
Combat Medic
US Army
08.2019 - 07.2020
Food Server
Metro Diner
01.2019 - 12.2021
Bookseller
Barnes & Noble
10.2016 - 01.2021
Shift Leader
Daytona Lagoon
06.2016 - 09.2017
A.A.
Daytona State College