Dynamic leader with proven expertise in workload management and staff development, honed at The Greene Turtle Sports Bar & Grille. Excelled in elevating team performance and enhancing customer service, achieving significant reductions in escalations. Skilled in order management and fostering team support, consistently meeting productivity targets.
Hi, I’m
Madison Shaffer
Oakland,MD
Summary
Overview
9
years of professional experience
Work History
The Greene Turtle Sports Bar & Grille
Team Leader Manager
10.2019 - 09.2024
Job overview
- Led employee relations through effective communication, coaching, training, and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Garrett 8 Cinemas
Cashier Manager
01.2016 - 10.2019
Job overview
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Arizona State UniversityTempe, AZ
Bachelor of Science from Sociology
12-2024
University Overview
Garrett CollegeMcHenry, MD
Associate of Arts from Social & Behavorial Sciences
05-2021
University Overview
Southern Garrett HighOakland, MD
High School Diploma
06-2019
University Overview
Skills
- Workload Management
- Staff Development
- Team member support
- Supply Restocking
- Daily specials memorization
- Order Management
Timeline
Team Leader Manager
The Greene Turtle Sports Bar & Grille
10.2019 - 09.2024
Cashier Manager
Garrett 8 Cinemas
01.2016 - 10.2019
Arizona State University
Bachelor of Science from Sociology
Garrett College
Associate of Arts from Social & Behavorial Sciences
Southern Garrett High
High School Diploma
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