Madison Sharpe
Durham,NC
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
Work History
Patient Services Associate
Duke Health
Durham, Nc
01.2024 - Current
- Assisted patients with scheduling appointments and confirming insurance coverage.
- Prepared charts for each patient visit including medical history forms, consent forms.
- Collected co-payments from patients at time of service
- Answered incoming calls, responded to inquiries and routed messages appropriately.
- Conducted data entry into medical record systems as needed for accuracy in patient records.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
Waitress & Bartender
Que Chula Craft Tacos & Tequila
Chapel Hill, NC
09.2021 - 01.2024
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
Waitress
Carolina Ale House- LM Hospitality
Raleigh, NC
01.2019 - 08.2021
- Answered questions about menu items, ingredients, and pricing.
- Assisted other wait staff members in times of heavy customer traffic.
- Took orders for food and drinks and delivered them to guests.
Head Lifeguard
Lifetime Fitness Center
Raleigh , NC
06.2016 - 12.2018
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Managed inventory of supplies used in aquatic facility operations.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
Education
Nursing Assistant I -
Care One Health
Raleigh, NC07-2024
Bachelor of Science - Biology
University of North Carolina At Chapel Hill
Chapel Hill, NC12-2021
Associate of Science -
Wake Technical Community College
Raleigh, NC06-2019
Skills
- BCLS- American Heart Basic Life Support CPR & AED Certified (062024)
- Proficient knowledge and use of Epic or Maestro
- Skills of the Nurse Aide I: feeding, bathing, hair care, changing clothing, nail care, bed-making, assisting with ambulation, skin care, take and record vital signs, and bowel and bladder elimination
- Multitasking and Organization
- Attention to Detail
- Friendly, Positive Attitude
Timeline
Patient Services Associate
Duke Health
01.2024 - Current
Waitress & Bartender
Que Chula Craft Tacos & Tequila
09.2021 - 01.2024
Waitress
Carolina Ale House- LM Hospitality
01.2019 - 08.2021
Head Lifeguard
Lifetime Fitness Center
06.2016 - 12.2018
Nursing Assistant I -
Care One Health
Bachelor of Science - Biology
University of North Carolina At Chapel Hill
Associate of Science -
Wake Technical Community College