Madison Sheppard
Cedarville
Summary
Dedicated customer associate with a strong focus on complaint resolution, effective communication, and training new associates. Committed to delivering exceptional service and fostering customer loyalty in a fast-paced retail environment. Recognized for effective communication, consistently contributing to customer satisfaction and team success.
Overview
3
3
years of professional experience
Work History
Customer Associate
Wawa
Vineland
04.2023 - Current
- Delivered exceptional customer service in fast-paced retail environment, fostering positive customer experiences.
- Resolved customer complaints promptly, enhancing satisfaction and cultivating customer loyalty.
- Provided detailed information about products and services to customers.
- Greeted customers upon arrival, assisting with inquiries to create welcoming atmosphere.
- Trained new associates on customer service protocols and store procedures.
Education
High School Diploma -
Cumberland Regional High School
Bridgeton, NJ06-2024
Some College (No Degree) -
Rowan College At Cumberland County
Vineland, NJSkills
- Customer service
- Product knowledge
- Complaint resolution
- Store procedures
- Associate training
- Problem solving
- Time management
- Team collaboration
- Critical thinking
- Effective communication
- Excellent communication
- Complaint resolution
References
References available upon request.
Timeline
Customer Associate
Wawa
04.2023 - Current
High School Diploma -
Cumberland Regional High School
Some College (No Degree) -
Rowan College At Cumberland County