Madison Shick

• Negotiated high-stakes settlements with plaintiff counsel and pro se claimants, consistently balancing indemnity accuracy with cost-effective resolution strategies.

• Managed a complex inventory of commercial casualty claims, ensuring compliance with state regulations and internal quality standards.

• Presented in quarterly commercial account reviews with status updates on open claim inventories to key stakeholders, brokers, and insured business entities

• Critically analyzed comprehensive demand packages, auditing medical billing and records to identify inflated charges, coding errors, and non-related treatment

• Analyzed medical bills, identifying inflated "billed vs. paid" charges and utilizing peer reviews to challenge excessive treatment protocols.

• Directed comprehensive investigations into suspicious claims, utilizing Motor Vehicle Record (MVR) analysis and identifying "red flag" indicators of potential fraud.

• Leveraged SIU specialized tactics—including surveillance, medical canvases, background checks, social media searches, and EDR data extraction—to validate claim legitimacy and expose "red flag" discrepancies in high-exposure files.

• Received claims for homeowners, landlord, condo, renters, & personal articles floater policies.
• Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records to insure closure in a timely manner.
• Managed to keep customers experience high by utilizing proper and speedy claim handling techniques. This consist of making initial contact within the first 8 hours, providing clear instructions to the customer to obtain necessary documentation, getting first payment within the first 15 days of the claim, and utilizing electric payment methods like Zelle.
• Assisted homeowners by coordinating vendor services like emergency housing, emergency repairs, cleaning services, and repair contractors.
• Understanding of when to utilize outside approved vendors like Strike Check and HVACi with Alpine Intel to assist with verifying causes of loss.
• Utilized Xactimate to write estimates on damages to personal property and structure damage to finalize settlements.
• Assisted other claim handlers with claims questions through the group chat or in office.
• Helped pioneer the claim knowledge virtual assistant as a champion and running a training course for our inside property team.

• Conducted full claim investigations and reported updates and legal actions.
• Escalated files to supervisor for further investigation and handling when needed.
• Making timely contact calls to all parties assigned.
• Obtained bodily injury statements.
• Conducted proper research to finalize liability decision.
• Followed up with parties about settlement range and negotiating settlement when needed.
• Tracking bills from hospitals and making the proper payments to the hospital.
• Mentor new claim handlers and provided support and knowledge in their growing role.
• Multi-tasking between different files.

• Interviewed policyholders and claimants to verify information and obtain details of the accident.
• Examined reports, accounts and evidence to determine integrity and accuracy of information to confirm coverage and liability.
• Researched policy language when there is a possibility of a coverage issue.
• Evaluated accuracy and quality of data entered into agency management system.
• Followed up with customers on unresolved issues.
• Managed my daily to-dos in the Dashboard system.
• Managed incoming phone calls and responded to emails and voicemails in a timely manner.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Updated reserves and posted payments to accounts in a timely manner.
• Provided exceptional customer service to policyholders and claimants
• Pulled the necessary document to make a liability decision

320 Winding River Ln STE 104, Charlottesville, VA 22911

Hours worked a week: 40

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
• Filed away faxed paperwork and customers documentations

2215 Hydraulic Road Charlottesville, VA 22901

Hours worked a week: 40-50

• Analyzed customers accounts to ensure they are properly covered and have no gaps in their insurance.
• Learned and obtained Property & Causality and Life Insurance Licenses in a month.
• Evaluated leads obtained through direct referrals, lead databases and making 50 + cold calls daily.
• Responded to customer calls and was able to find correct answers to resolve issues and answer questions within one hour or less.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Built relationships with clients through active listening and superb communication to provide excellent service.