Madison Shier
Fayetteville,NC
Summary
Experienced server and hospitality professional with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork, customer satisfaction, multitasking, efficiency, and building lasting relationships with guests. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
Waves Chill and Grill Restaurant
Saint Clair Shores, MI
05.2023 - 03.2026
- Delivered exceptional service in a high-volume restaurant, managing large sections across both lunch and dinner shifts
- Handled high sales volume (sometimes $2,500+ per shift) while maintaining accuracy, efficiency, and strong guest experience
- Independently served large parties of up to 25 guests, coordinating timing, orders, and service flow
- Managed both indoor and outdoor patio sections simultaneously during peak summer shifts, maintaining service quality across multiple areas
- Built lasting relationships with guests, developing a strong base of repeat regular customers
- Collaborated with team members and kitchen staff to ensure smooth, timely service during peak hours
- Maintained high standards of professionalism, organization, and cleanliness throughout each shift
- Selected to work all major holidays due to reliability, trust, and performance
- Maintained a flawless guest experience record with consistently positive feedback
- Recognized as a dependable, high-performing team member trusted with high-volume sections and critical shifts
Server
Olive Garden Restaurant
Grandville, MI
09.2022 - 05.2023
- Delivered fast, attentive service in a high-volume restaurant, managing multiple tables at once
- Guided guests through menu selections and upsold items to enhance dining experience and increase sales
- Accurately entered orders and handled payments using POS systems
- Collaborated with kitchen and team members to ensure timely, accurate service
- Maintained clean dining areas and resolved guest concerns professionally
- Built strong customer satisfaction through friendly, efficient service
- Recognized for reliability and ability to perform well during busy shifts
Server
The Copper Penny
Saint Clair Shores, MI
06.2022 - 08.2022
- Delivered efficient, high-quality service in a fast-paced, high-turnover breakfast environment
- Greeted and seated guests promptly, creating a welcoming and organized dining experience
- Accurately took and expedited orders for breakfast items and beverages while managing multiple tables
- Coordinated closely with kitchen staff to ensure timely delivery of meals during peak morning rushes
- Processed transactions and operated cash register with accuracy and accountability
- Maintained cleanliness and organization of dining areas in line with health and safety standards
- Communicated effectively with team members and management to ensure smooth service flow
- Consistently maintained strong customer satisfaction during high-volume breakfast shifts
- Recognized for speed, efficiency, and ability to handle fast table turnover without sacrificing service quality
Restaurant Hostess
Lucky's Steakhouse
Fenton, MI
02.2019 - 08.2021
- Maintained high standards of customer service during fast paced times
- Communicated clearly and positively with management, coworkers and patrons.
- Greet and acknowledge guests and seat patrons by escorting them to assigned table
- Create a personal dining experience for patrons
- Present menus and answer guest questions
- Answer the phone respectfully to take carry out orders
- Bag carry out orders properly and cash out customers that are picking up their orders
Education
Bachelor of Arts - Psychology
Wayne State University
Detroit, MI12-2025
Bachelor of Science - Psychology
Grand Valley State University
Allendale, MI05-2023
High School Diploma -
Linden High School
Linden, MI05-2021
Skills
- Communication
- Time management
- Teamwork
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Food running
- Safe food handling
- High volume dining
- Table bussing
Timeline
Server
Waves Chill and Grill Restaurant
05.2023 - 03.2026
Server
Olive Garden Restaurant
09.2022 - 05.2023
Server
The Copper Penny
06.2022 - 08.2022
Restaurant Hostess
Lucky's Steakhouse
02.2019 - 08.2021
Bachelor of Arts - Psychology
Wayne State University
Bachelor of Science - Psychology
Grand Valley State University
High School Diploma -
Linden High School