Madison Shoemaker
Hersey,MI
Summary
Experienced Member Relationship Specialist with a background in maintaining positive relationships and trust between members and organizations. Experience includes resolving member issues efficiently, providing excellent customer service, and managing member accounts. Strengths lie in communication skills, problem-solving abilities, and time management. Previous work has resulted in improved member satisfaction rates and retention, showcasing the ability to foster strong connections and improve member satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Relationship Specialist
Members First Credit Union
Grand Rapids, MI
02.2022 - Current
- Aided members in navigating account inquiries, transaction processes, and issue resolution.
- Aided in launching new accounts whilst efficiently working on upkeep requests.
- Maintained accuracy by carrying out cash handling tasks such as member account deposits and withdrawals.
- Verified identity information on new accounts using established procedures.
Daycare Worker
Ms. Kims Daycare
Big Rapids, MI
04.2023 - 08.2023
- Supported the growth and development of children by maintaining an organized, clean, and age-appropriate environment.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
- Communicated regularly with parents regarding their child's progress or concerns.
Waitress/Bartender
Buffalo Wild Wings
Big Rapids, MI
05.2023 - 07.2023
- Provided information on menu items, ingredients, and pricing.
- Provided excellent service by promptly taking and delivering customer food and drink orders.
- Fostered positive connections with regular customers through friendly conversation.
- Managed time effectively by multitasking different duties simultaneously during peak hours.
Education
Some College (No Degree) - Business Administration
Ferris State University
Big Rapids, MISkills
- Product Knowledge
- Negotiation Tactics
- Member retention
- Complaint Handling
- Multitasking and Time Management
- Efficiency
Certification
- FiCEP (Financial Counseling Certification Program)
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Timeline
Waitress/Bartender
Buffalo Wild Wings
05.2023 - 07.2023
Daycare Worker
Ms. Kims Daycare
04.2023 - 08.2023
Member Relationship Specialist
Members First Credit Union
02.2022 - Current
Some College (No Degree) - Business Administration
Ferris State University
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