Madison Siever
Summary
Driven Customer Service Specialist with extensive experience managing high call volumes and resolving escalated issues. Skilled in active listening, relationship building, and communication, fostering customer satisfaction and loyalty. Collaborative team player committed to achieving business objectives and enhancing client partnerships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Specialist
RareCurve
Chattanooga
07.2024 - 01.2025
- Engaged with new clients daily to develop strategic plans addressing their specific needs and driving revenue growth in targeted market segments.
- Executed outbound calling strategies to generate new leads and expand customer base through coordinated efforts with team members.
- Conducted cold calls to potential clients to generate interest in products and services.
- Performed prospecting activities to identify and qualify potential customers for outreach.
- Developed in-depth product knowledge to effectively communicate features, benefits, and pricing options to potential customers
- Explored upselling opportunities during phone conversations to enhance customer value and increase sales potential.
- Built and maintained a strong customer base by providing exceptional customer service, resolving issues promptly, and ensuring customer satisfaction
- Used CRM software to track leads, manage customer information, and follow up on sales opportunities
- Facilitated meetings to discuss project updates and align team efforts.
Sales Manager
Steam Logistics
Chattanooga
10.2021 - 03.2023
- Coordinated freight movement for roofers, remodelers, and contractors, handling diverse materials from nails to excavators for various projects.
- Expert at moving a wide range of freight, including shoes, paper, farm equipment, and supplies, ensuring timely delivery of products.
- Excelled in delivering customer service across various scenarios to meet client needs.
- Progressed rapidly in position due to dedication and performance.
- Worked on the largest team in domestic.
Bartender
Legendary bartenders on demand
Chattanooga
10.2020 - 02.2022
- Crafted signature cocktails using fresh ingredients and premium spirits.
- Provided exceptional customer service in fast-paced bar environment.
- Anticipated guest needs and maintained service readiness across diverse venues, from rustic cabins to upscale buildings.
- Bartended large-scale events, including weddings and parties, ensuring smooth service and guest satisfaction.
- Maintained cleanliness and organization of bar area throughout shifts.
Server/Bartender/Trainer
Miller's Ale House
Chattanooga
10.2020 - 11.2021
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Upsold menu items, enhancing overall sales revenue.
- Managed cash transactions accurately and efficiently using POS system
- Assisted in training new servers on menu knowledge, service standards, and POS system operation
- Implemented strategies to efficiently serve multiple tables during peak hours, improving guest satisfaction.
- Achieved high ratings on customer satisfaction surveys through attentive service.
Server/Bartender/Trainer
Texas Roadhouse
03.2019 - 09.2020
- Trained new servers on restaurant policies, procedures, and customer service standards, enhancing service consistency and quality
- Trained new servers on restaurant policies, procedures, and customer service standards to ensure consistent quality of service
- Supported new hires during initial weeks on the job, facilitating their transition to proficient team members
- Provided ongoing support and assistance to new hires during their initial weeks on the job until they became fully proficient in their roles
Hair Stylist
Copperhead cut and color studio
Ooltewah
09.2018 - 02.2019
- Consulted with clients to create customized hairstyles and color solutions that enhance individual looks.
- Performed haircuts, coloring, and styling with precision to meet client preferences and enhance overall satisfaction.
- Maintained cleanliness and organization of workstations and salon areas.
- Educated clients on effective hair care products and maintenance routines to promote healthy hair.
- Collaborated with team members to ensure efficient service delivery.
- Developed personalized treatment plans for clients based on hair type and condition.
- Assisted in training junior stylists on techniques and customer service skills.
Barber/Stylist
Goodfellas barber shoppe
Chattanooga
12.2017 - 09.2018
- I provided high-quality services to a diverse clientele, including haircuts, shaves, and beard trims
- Demonstrated expertise in various cutting techniques such as scissor cuts, clipper cuts, and razor fades
- Maintained clean, organized work station, ensuring safe, hygienic environment for clients
- Developed strong client relationships by actively listening to their needs and providing personalized recommendations
- Built strong client relationships through active listening and personalized recommendations
- Maintained a clean and organized work station to ensure a safe and hygienic environment for clients
- Conducted detailed consultations with clients to accurately understand and meet their style preferences
Hair Stylist
5th avenue beauty
Chattanooga
12.2015 - 04.2017
- Executed wedding hair and makeup services at various venues
- Traveled and performed wedding hair and makeup
- Cultivated new client relationships through referrals from satisfied customers.
- Coordinated client appointments to maximize service efficiency.
- Sanitized tools and equipment between uses to ensure a clean work station.
Server
J Alexander’s
Chattanooga
03.2014 - 07.2016
- Provided exceptional customer service in a high-volume restaurant environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Managed multiple tables to ensure timely service and enhance guest satisfaction.
- Trained new servers on menu items and service standards to improve team performance.
- Processed customer orders using point-of-sale systems accurately.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Upsold menu items to enhance guest experience and satisfaction.
- Resolved customer complaints swiftly to uphold dining atmosphere and customer retention.
Server
Lupis Pizza Pies
Chattanooga
09.2013 - 03.2014
- Delivered exceptional customer service in fast-paced restaurant, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Managed multiple tables, balancing efficiency with friendly interaction to optimize service.
- Assisted in training new servers on menu items and service standards.
- Processed customer orders using point-of-sale systems accurately.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Resolved customer complaints swiftly, fostering a positive dining atmosphere and customer loyalty.
- Delivered outstanding customer service during busy shifts to enhance guest satisfaction.
Server
Kevin Browns Burgers
Chattanooga
06.2011 - 07.2012
- Provided comprehensive service to restaurant patrons.
- Executed opening and closing duties, including setting up dining area and restocking supplies to maintain service readiness.
- Provided exceptional service to high volume of daily customers.
- Demonstrated enthusiasm and knowledge of menu offerings, enhancing customer experience and facilitating informed choices.
- Delivered food orders promptly and courteously.
Education
Trade school - Cosmetology
Alternative visions hair academy
Chattanooga, TNHigh school diploma -
Hamilton County High School
Some College (No Degree) - Pre Requisites Before Nuclear Medicine Technician
Chattanooga State Community College
Chattanooga, TNSkills
- Salesforce CRM software
- Lead generation
- Customer acquisition
- Sales data analysis
- Sales planning
- Account Management
- Business Development
- Customer relationship management
- Client engagement
- Sales management systems
- Project management
- Project planning
- Cross-functional team management
- Team leadership
- Team development
- Team collaboration
- Customer support
- Customer Service
- Service excellence
- Conflict management
- Problem solving
- Time management
- Adaptability
- Strategic planning
- Professional communication
- Public speaking
- Writing skills
- Email communication
- Phone etiquette
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Google Docs
- Productivity software
- Financial software
- Training and mentoring
- Interpersonal skills
- Time Management
- Computer literacy
- Computer literacy
- Team leadership
- Time Management
- Customer relationship management
Websites
Certification
- Cosmetology
- CPR Certification
- Driver's License
- Cosmetology License
Additional Information
Went to Chattanooga State for Nuclear Med tech realized it wasn't my passion.
Languages
English, Bilingual
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales Specialist
RareCurve
07.2024 - 01.2025
Sales Manager
Steam Logistics
10.2021 - 03.2023
Bartender
Legendary bartenders on demand
10.2020 - 02.2022
Server/Bartender/Trainer
Miller's Ale House
10.2020 - 11.2021
Server/Bartender/Trainer
Texas Roadhouse
03.2019 - 09.2020
Hair Stylist
Copperhead cut and color studio
09.2018 - 02.2019
Barber/Stylist
Goodfellas barber shoppe
12.2017 - 09.2018
Hair Stylist
5th avenue beauty
12.2015 - 04.2017
Server
J Alexander’s
03.2014 - 07.2016
Server
Lupis Pizza Pies
09.2013 - 03.2014
Server
Kevin Browns Burgers
06.2011 - 07.2012
Trade school - Cosmetology
Alternative visions hair academy
High school diploma -
Hamilton County High School
Some College (No Degree) - Pre Requisites Before Nuclear Medicine Technician
Chattanooga State Community College