Madison Slack
Ashford
Summary
Experienced Customer Service Representative with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Access Specialist
South East Health
09.2024 - Current
- Provides excellent customer service skills while collecting patient information and uploading into Epic (hospital database)
- Answered phone inquiries from patients regarding their healthcare needs
- Assisted patients with insurance information and billing questions
- Educated patients on their rights as a medicare patient as well as available options for treatment or care
- Collected copays from patients after discharged
Receptionist
Shed Windows and More
01.2024 - 08.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Handled money transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Educator/Summer Camp Counselor
Ripley's Aquarium
04.2022 - 08.2024
- Organized and led extracurricular actives and field trips
- Planned and coordinated arts and craft projects
- Ensured the safety and well-being of campers at all times
- Communicated effectively with parent and staff members
- Managed daily schedules and routines for campers
Education
High School Diploma -
Connections Acadmey
Myrtle Beach, SC11-2021
Skills
- Communication
- Problem-solving
- Active listening
- Time management
- Multitasking
- Adaptability
- Eager to learn
Timeline
Access Specialist
South East Health
09.2024 - Current
Receptionist
Shed Windows and More
01.2024 - 08.2024
Educator/Summer Camp Counselor
Ripley's Aquarium
04.2022 - 08.2024
High School Diploma -
Connections Acadmey