Wendy Fletcher
Front Royal,VA
Summary
Detail-oriented Patient Access Specialist with extensive experience in healthcare administration, insurance verification, and patient admissions. Demonstrated success in reducing claim denials by 88% through accurate insurance authorization. Skilled in patient communication, payment collection, and scheduling, with a strong commitment to ensuring efficient and compassionate patient experiences across multiple healthcare settings.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Access Specialist
Blue Ridge care
Winchester, VA
03.2026 - 04.2026
- Assisting patient with admission through the hospice philosophy providing discharge information from hospitals for approval for hospice care.
- Working with Hospital Liaisons to admit patients for hospice care.
- Verifying insurance information.
- Making sure correct patient information has been obtained.
Patient Access Representative
Front Royal Internal Medicine
Front Royal, VA
08.2025 - 01.2026
- Verified insurance coverage and obtained necessary authorizations for medical procedures, reducing claim denials by 88%.
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information.
Patient Access Representative
Winchester Cardiology and Vascular Medicine
Winchester, VA
04.2021 - 08.2025
- Working close with Dr to provide the best care for patient.
- Verifying patients demographic and insurance information.
- Collecting payments a co payments.
- Scheduling follow up and testing.
Pharmacy Assistant
Lester and Mallory pharmacy
Front Royal, VA
05.2018 - 10.2020
- Assisting pharmacy Tech and pharmacist with prescriptions.
- Providing customers with correct medications.
- Collecting copayments and money for prescriptions.
- Verifying correct information for customer.
- Ordering shelf products.
Patient Access Specialist
Novant Health
Haymarket, VA
02.2016 - 03.2018
- Assisting patient with admission.
- Explaining discharge information.
- Verifying insurance information.
- Making sure correct patient information has been uptain.
- Collecting copayments.
- Scheduling and making appointments for special testing.
Patient Service Representative
Valley Health
Front Royal, VA
10.2012 - 03.2016
- Checking in patients.
- Verifying patients and insurance information.
- Collecting payments and copayments.
- Scheduling patients for follow up appointment and special testing at check out.
Senior Sales Associate
Schewel Furniture Company Inc
Front Royal, VA
11.1995 - 07.2012
- Assisting customers with buying decision of furniture and appliances.
- Creating display for special promotions.
- Helping other sales associates for add on products such as extended warranties and fabric protection.
- Working close with the credit department to ensure customer satisfaction.
Education
Basic - High school diploma
Warren County High School
Front Royal, VASkills
- Task prioritization
- Communication skills
- Sales
- Microsoft Word
- Marketing
- Professionalism
- Microsoft Excel
- Patient service
- Patient interaction
- Medical office experience
- Conflict resolution
- Team management
- ICD-10
- Resourcefulness
- Payment processing
- Customer representative
- Authorization management
- Customer service
- Hospital Experience
- Attention to detail
- Patient care outcome improvement
- Computer skills
- Customer inquiry handling
- Medical Billing
- Managing patient records
- Patient Care
- Leadership
- Pharmacy Technician Experience
- Data entry
- Body mechanics
- Cash handling
- Organizational skills
- Epic
- Microsoft Outlook
- Employee engagement
- Medical coding
- Anatomy Knowledge
- Triage
- Point of Sale (POS) systems
- Product merchandising
- Clinic experience
- Clear verbal communication
- Microsoft Office
- Time management
- HIPAA
- Computer Operation
- Internal medicine
- Critical thinking
- Medical records
- Inventory management
- Insurance Verification
- Phone communication
- Medical terminology
- Writing skills
- Medical scheduling
- EMR Systems
- Creativity
- Front desk
- Medical administrative support
- Teamwork
- Customer support
- Patient insurance coordination
- Cash register
Certification
Driver's License
Awards
Sales associates of the year for customer service, 03/01/97, Received rewarded 5 years in a row with sales being over 800,000 dollars a year.
Languages
English
Personal Information
Willing To Relocate: Anywhere
Timeline
Access Specialist
Blue Ridge care
03.2026 - 04.2026
Patient Access Representative
Front Royal Internal Medicine
08.2025 - 01.2026
Patient Access Representative
Winchester Cardiology and Vascular Medicine
04.2021 - 08.2025
Pharmacy Assistant
Lester and Mallory pharmacy
05.2018 - 10.2020
Patient Access Specialist
Novant Health
02.2016 - 03.2018
Patient Service Representative
Valley Health
10.2012 - 03.2016
Senior Sales Associate
Schewel Furniture Company Inc
11.1995 - 07.2012
Basic - High school diploma
Warren County High School