Madison Small
Peoria,AZ
Summary
Certified Professional Coder – Apprentice (CPC-A) with a strong foundation in medical terminology, ICD-10-CM and CPT coding guidelines, and HIPAA compliance. Detail-oriented professional with experience handling high-volume documentation, data entry, and customer interactions while maintaining accuracy and confidentiality. Seeking an entry-level medical coding or medical billing position to support accurate claims processing, reimbursement, and healthcare documentation.
Overview
5
5
years of professional experience
Work History
Customer Service Representative–Reservations
TEKsystems
12.2025 - Current
- Handle a high volume of inbound calls to create, modify, and confirm hotel reservations while maintaining accuracy and efficiency.
- Verify customer information, including personal and payment details, to ensure accuracy and completeness prior to reservation confirmation.
- Accurately enter and update customer data in reservation systems, ensuring complete and error-free documentation.
- Follow established policies, system guidelines, and workflow procedures to ensure consistency and quality.
- Manage multiple tasks simultaneously in a fast-paced environment while meeting productivity and quality standards.
- Communicate professionally with customers to resolve inquiries, explain policies, and ensure customer satisfaction.
- Maintain confidentiality of customer data in accordance with privacy and security standards.
Dispatch
Arizona Motorcycle Towing
05.2021 - 12.2025
- Accurately documented service details, customer information, and job notes in a high-volume, fast-paced environment.
- Verified customer and insurance information to ensure accuracy and completeness prior to billing and follow-up.
- Communicated with insurance companies to confirm service details, provide required documentation, and resolve billing-related inquiries.
- Maintained organized, compliant records to support billing accuracy and timely reimbursement.
- Managed multiple incoming calls while prioritizing urgent requests and maintaining workflow efficiency.
- Ensured documentation accuracy through strong attention to detail and consistent data entry practices.
- Communicated effectively with customers, drivers, and internal teams to resolve issues efficiently.
- Safeguarded confidential customer and insurance information in accordance with company policies.
Education
CPC-A - Medical Terminology
AAPC
Skills
ICD-10-CM Diagnosis Coding (Foundational)
CPT / HCPCS Coding Fundamentals
Medical Terminology
Coding Guidelines & Compliance
HIPAA & Patient Privacy
Medical Billing & Claims Basics
Charge Entry & Documentation Review
Data Entry Accuracy
Attention to Detail
Time Management & Productivity
Effective Communication
Adaptability in Fast-Paced Environments
Timeline
Customer Service Representative–Reservations
TEKsystems
12.2025 - Current
Dispatch
Arizona Motorcycle Towing
05.2021 - 12.2025
CPC-A - Medical Terminology
AAPC