Madison Smalley
Garland,TX
Summary
Dynamic manager with a proven track record in customer service and operations management. Skilled in conflict resolution and performance evaluations, fostering team engagement and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
On The Border Restaurant
1414 Gross Rd, Mesquite Tx
09.2021 - 06.2026
- Trained and mentored staff to enhance team performance and service quality.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Implemented customer feedback systems to enhance guest satisfaction and service delivery.
- Developed schedules that optimized labor costs while maintaining adequate staffing levels.
- Coordinated training programs for new hires, fostering a culture of continuous improvement.
- Managed and motivated employees to be productive and engaged in work.
Early Childhood Educator
Liberty Private School
1435 E Farm To Market Rd 544, Wylie Tx
02.2018 - 07.2021
- Developed and maintained classroom management strategies to promote positive behavior and conflict resolution.
- Designed and implemented age-appropriate lesson plans to foster cognitive, social, and emotional development.
- Evaluated student performance through assessments and observations to tailor individual learning plans effectively.
- Boosted children''s social skills development through group projects and collaborative games.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
Education
High School Diploma -
Achieve Academy
400 Pirate Dr, Wylie Tx05-2020
Skills
- Customer service
- Complex Problem-solving
- Operations management
- Project management
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
- Sales management
- Performance evaluations
- Marketing
Certification
- ServeSafe Training - 2021-2028
Timeline
Manager
On The Border Restaurant
09.2021 - 06.2026
Early Childhood Educator
Liberty Private School
02.2018 - 07.2021
High School Diploma -
Achieve Academy