Madison Smith
East Liverpool,OH
Summary
Many years of expedience with patient and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly knowledgeable with technology. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Registar
Mercy Health Physician Partners
11.2022 - Current
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Retrieved medical data for physicians and patients.
- Updated computer system with latest information to keep records current and accurate.
Front Desk Receptionist
Days Inn By Wyndham
01.2021 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
Cashier
Dunham's Sports
03.2019 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Applied Science - Radiology
Eastern Gateway Community College
Steubenville, OH05.2022
High School Diploma -
Beaver Local High School
East Liverpool, OH05.2019
Skills
- Friendly, Positive Attitude
- Critical Thinking
- Decision-Making
- Team Management
Timeline
Registar
Mercy Health Physician Partners
11.2022 - Current
Front Desk Receptionist
Days Inn By Wyndham
01.2021 - 11.2022
Cashier
Dunham's Sports
03.2019 - 09.2021
Associate of Applied Science - Radiology
Eastern Gateway Community College
High School Diploma -
Beaver Local High School
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