Madison Smith
Tulsa,OK
Summary
Results-driven Assistant Manager with proven expertise in customer service, team leadership, and staff training. Committed to enhancing operational efficiency and achieving high customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager/Shift Manager
Ribcrib BBQ
Tulsa, OK
09.2022 - 11.2025
- Assisted in managing daily operations to ensure smooth restaurant functionality.
- Trained and supported staff in food safety and customer service protocols.
- Collaborated with team members to optimize inventory management processes.
- Implemented operational improvements to enhance service speed and quality.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Prep Line Cook
Ribcrib BBQ
Garden City, KS
09.2019 - 09.2022
- Maintained cleanliness and organization of kitchen workspace to ensure safety and efficiency.
- Maintained a comprehensive knowledge of ingredients used in each dish to confidently answer customer inquiries about allergens or modifications.
- Trained new team members on proper food handling techniques and equipment usage.
- Implemented best practices for food safety compliance, minimizing risk of contamination.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
Server
Ribcrib BBQ
Tulsa, OK
09.2019 - 09.2022
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with kitchen staff to streamline food delivery and enhance service efficiency.
- Trained new servers on menu items, service standards, and operational procedures.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Host
Ribcrib BBQ
Sapulpa, OK
09.2016 - 09.2019
- Welcomed guests and ensured smooth seating arrangements, enhancing customer experience.
- Managed waitlists and communicated estimated wait times effectively to patrons.
- Trained new hosts on operational procedures and customer service best practices.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
Education
High School Diploma -
Sapulpa High School
Sapulpa, OKSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Policy enforcement
Certification
- Serv-Safe Certification
Timeline
Assistant Manager/Shift Manager
Ribcrib BBQ
09.2022 - 11.2025
Prep Line Cook
Ribcrib BBQ
09.2019 - 09.2022
Server
Ribcrib BBQ
09.2019 - 09.2022
Host
Ribcrib BBQ
09.2016 - 09.2019
High School Diploma -
Sapulpa High School