Madison Soja
Chicopee,MA
Summary
Detail-oriented professional with superb people skills. Engaging and helpful. Efficient, accurate and detail-oriented with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention. Motivated, offering strong work ethic and positive attitude. Highly effective in fast-paced work environments.
Overview
4
4
years of professional experience
Work History
Beauty Coordinator
Marshalls Department Store
08.2022 - Current
- Provided feedback to employees to coach for success.
- Showed off artistry through great clips, sport cuts, fantastic trims and color services.
- Addressed employee and customer complaints to resolve concerns.
- Built clientele and created salon guests for life by portraying professional image and providing exceptional services.
- Rewarded and disciplined employees and conducted performance appraisals.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Trained service staff on latest policies and procedures.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
Shift Leader
Dunkin Donuts
12.2019 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Analyzed sales figures and identified areas for improvement.
Education
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06.2022
Skills
- Coordination Skills
- Employee Relations
- Fashion Familiarity
- Decision-Making Skill
- Time Management
- Communication Skills
Accomplishments
At just age 19 I obtained my real estate license in just 1 month.
Timeline
Beauty Coordinator
Marshalls Department Store
08.2022 - Current
Shift Leader
Dunkin Donuts
12.2019 - 08.2022
High School Diploma -
Chicopee Comprehensive High School
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