Madison Sommer
Summary
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. I have demonstrated my ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
10
10
years of professional experience
Work History
Bartender/Server
Barcelona Wine Bar
Minneapolis, Minnesota
08.2025 - Current
- Mixed cocktails and beverages according to established recipes and standards.
- Provided excellent customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of the bar area and workstations.
- Collaborated with team members to ensure smooth service during busy hours.
- Created a welcoming atmosphere through friendly interactions with guests.
- Adhered to health and safety regulations while preparing drinks.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
Lead Bartender
Hewing Hotel
Minneapolis, Minnesota
10.2023 - Current
- Managed bar operations, ensuring efficient service during high-volume events.
- Trained and mentored junior bartenders on drink preparation and customer service.
- Developed seasonal cocktail menus reflecting local ingredients and trends.
- Maintained inventory levels, placing orders to replenish supplies as needed.
- Collaborated with hotel staff to create unforgettable guest experiences through beverage pairings.
- Implemented new processes to improve workflow efficiency in the bar area.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Maintained cleanliness of work area including wiping down surfaces and washing glassware.
Bar Manager
Craft & Crew Hospitality
Minneapolis, Minnesota
07.2021 - 10.2023
- Managed daily bar operations ensuring efficient service and quality standards.
- Trained and mentored staff on cocktail preparation and customer service techniques.
- Developed seasonal drink menus to enhance customer experience and engagement.
- Implemented training programs to improve team performance and service consistency.
- Resolved customer complaints promptly to maintain a positive atmosphere in the bar.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Coordinated with chefs on food pairings for cocktails or beer selections.
Mental Health Technician
Allina Health
Minneapolis, Minnesota
01.2021 - 07.2021
- Monitored patient behavior and emotional well-being during daily activities.
- Assisted in implementing individualized treatment plans for diverse patient needs.
- Documented patient observations and reported changes to nursing staff promptly.
- Ensured a safe and supportive environment for patients at all times.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Assisted patients in setting and achieving personal and therapeutic goals.
- Aided patients in performing activities of daily living.
Lead Bartender
Taberna Restaurant
Minneapolis, Minnesota
09.2020 - 07.2021
- Managed bar operations, ensuring efficient service during high-volume events.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Stocked bar with beer, wine, liquor and related supplies.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Planned and coordinated special events to boost customer numbers and profits.
- Maintained cleanliness of work area including wiping down surfaces and washing glassware.
- Greeted guests with friendliness and professionalism.
Bartender
Hopcat
Minneapolis, Minnesota
09.2019 - 03.2020
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area during shifts.
- Provided excellent customer service by engaging with patrons effectively.
- Handled cash and credit transactions accurately during busy periods.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Server
Tamarack Tap Room
Woodbury, Minnesota
01.2019 - 09.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Managed orders efficiently using point-of-sale systems for accuracy.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Olde Brick House
Saint Cloud, Minnesota
01.2017 - 12.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Managed orders efficiently using point-of-sale systems for accuracy.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Upsold daily specials and promotions to enhance guest experience.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
Direct Support Professional
REM Central Lakes
Saint Cloud, Minnesota
05.2017 - 08.2017
- Assisted individuals with daily living activities and personal care needs.
- Implemented individualized support plans for clients with diverse needs.
- Monitored client behaviors and communicated changes to the care team.
- Documented client progress and maintained accurate records in compliance with policies.
- Ensured a safe and clean living environment for all clients under care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
- Collaborated with other staff members to develop individualized service plans for each participant.
Education
Bachelor of Arts - Community Psychology
St. Cloud State University
St. Cloud, MN12-2018
Skills
- Time management
- Team collaboration
- Conflict resolution
- Leadership training
- Inventory management
- Customer service
- Communication skills
Timeline
Bartender/Server
Barcelona Wine Bar
08.2025 - Current
Lead Bartender
Hewing Hotel
10.2023 - Current
Bar Manager
Craft & Crew Hospitality
07.2021 - 10.2023
Mental Health Technician
Allina Health
01.2021 - 07.2021
Lead Bartender
Taberna Restaurant
09.2020 - 07.2021
Bartender
Hopcat
09.2019 - 03.2020
Server
Tamarack Tap Room
01.2019 - 09.2019
Direct Support Professional
REM Central Lakes
05.2017 - 08.2017
Server
Olde Brick House
01.2017 - 12.2018
Bachelor of Arts - Community Psychology
St. Cloud State University