Summary
Overview
Work History
Education
Skills
Certification
Events Served
Work Availability
Timeline
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Madison Sousa

Lumberton,TX

Summary

Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.

Overview

2
2
years of professional experience
2
2

Certifications

Work History

Waitress/ Banquet Server

Uvalde Country Club
Uvalde, TX
06.2020 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Improved operations through consistent hard work and dedication.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Applied knowledge of exceptional service to events to ensure all aspects of service remained consistent for members
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered guest questions about event plans and food service choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Informed customers about daily and seasonal specials
  • Waited on over 50 people per shift

Banquet Server

Connie's Catering
Uvalde, TX
03.2021 - 06.2022
  • Arranged linens and table settings according to seating plan and event theme.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Prepared serving and appetizer trays and set tables at diverse events.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Education

High School Diploma -

Knippa High School
Knippa, TX
05.2021

Skills

  • Navigating POS systems
  • Champagne service
  • Wine service
  • Event organization
  • Catering assembling
  • Fine dinning experience
  • Poolside waitressing
  • Event Setup
  • Food Safety Understanding
  • Bussing and Table Resets
  • Event Catering
  • Billing and Payment Processing

Certification

  • T.A.B.C
  • Food Handlers

Events Served

Event Type - Amount of Times I have Served

Weddings - 10

Corporation Meetings - 50

Clubs- 48

Bible Study Groups- 23

Private Parties- 37

Bussines Holiday Parties- 12

Stockholders' Meeting- 3

Balls- 2

Graduations- 5

Holidays- 7


With each of these experiences, I have been involved in the: planning, assembling, prepping, bottle pouring, cake cutting, event mapping, decorating, catering line assembling, table setting, formal plate presentations, liquor and beer service, clean up and reset. The smallest capacity being a party of 12 for Bible study groups to the highest capacity at 400 guest for Fur Ball. Notable mention: Majority of high capacity events were served with assistance from only 2 other servers.



Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Banquet Server

Connie's Catering
03.2021 - 06.2022

Waitress/ Banquet Server

Uvalde Country Club
06.2020 - Current

High School Diploma -

Knippa High School

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Madison Sousa