Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Valtierra

Rancho Cucamonga,CA

Summary

Over the span of 3 years. I've learned the importance of hospitality and understanding your guests and customers needs to ensure loyalty to business. Utilizing my given tools to exercise satisfaction, not only with guests but with team members as well. Taking all my learned skills and applying them to a professional setting.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Yard House
07.2023 - Current
  • Welcoming in each guest and engaging in friendly interactions.
  • Keeping the front desk organized and making sure everyone understands their role up there for the day to ensure consistency.
  • Smoothly transitioning from the lunch groups to the dinner crowd.
  • Clearly communicating with other departments of the restaurant ensuring the shift runs accordingly.
  • Responsibly handling any guest complaints, accomodations or inquiries making sure everybody leaves satisfied with their visit.
  • Demonstrating strong multi-tasking skills by answering phone calls while simultaneously assisting my in person guests.
  • Prompting repeat business through engaging in personable but friendly conversations, remembering guest preferences and needs.
  • Taking guests orders over the phone, closing out their checks and packaging their orders according to given guidelines and procedures.
  • Greeting guests and getting them sat in a timely matter while engaging in friendly conversations.
  • Taking accountability for any mistakes should anything go wrong and taking the time to understand the issues and correct it.


Sales Associate

Bath & Body Works
08.2022 - 07.2023
  • Setting and organizing the floor creating visual appeal to the guests.
  • Learning and sharing any current promotions with guests to ensure satisfactory purchases.
  • Handling transactions, exchanges and returns while adhering to company policies.
  • Helping guests find anything they need, checking back storage and assisting finding items at other locations.
  • Promote the stores rewards systems to make sure each customer gets the most out of their purchases.
  • Keeping the store clean and tidy to make sure every item was visible and accessible to all customers shopping.
  • Understanding and being able to navigate a POS system efficiently.

Education

High School Diploma -

Alta Loma High School
Rancho Cucamonga, CA
05-2022

Skills

  • Quickly learning any system or procedures
  • Good multi-tasking skills
  • Conflict resolutions
  • Building relationships with guest to obtain loyalty
  • Navigating POS systems
  • Planning
  • Taking phone call inquiries

Timeline

Restaurant Hostess

Yard House
07.2023 - Current

Sales Associate

Bath & Body Works
08.2022 - 07.2023

High School Diploma -

Alta Loma High School

Similar Profiles

CREATE PROFILE