Madison Spicer
St. Petersburg,FL
Summary
Accomplished service professional with 7+ years of experience creating seamless guest experiences for diverse clientele. Skilled in cultural awareness, adaptability, and professionalism, with a proven ability to deliver world-class service while ensuring comfort and satisfaction in any fast-paced, high-pressure environment.
Overview
7
7
years of professional experience
Work History
Bartender
Billy's Stone Crab
04.2022 - Current
- Boosted guest satisfaction by recommending specials and tailoring service to individual needs.
- Resolved customer concerns swiftly and diplomatically, preserving safety and guest satisfaction.
- Oversaw cash handling and daily financial reconciliations with precision and accountability.
- Elevated service standards by promoting a welcoming, polished, and guest-focused atmosphere.
Server & Lead Hostess
Nuevo Modern Mexican & Tequila Bar
02.2021 - 02.2022
- Delivered high-level guest service by curating personalized experiences in a high-volume, upscale environment.
- Directed front-of-house operations, coordinating with hosts, servers, and kitchen staff to ensure seamless service.
- Transformed customer feedback into loyalty by implementing quick, professional resolutions.
- Maintained a pristine and safe dining environment that consistently met brand standards.
Lead Bartender & Server
Girves Brown Derby
05.2018 - 03.2020
- Created signature beverages that increased sales and cultivated repeat business.
- Led the bar team by managing inventory, enforcing compliance, and maintaining a polished service area.
- Defused conflicts with authority, reinforcing a safe and enjoyable guest atmosphere.
- Streamlined operations by optimizing workflow in high-pressure situations.
Education
High School Diploma -
Green High School
Uniontown, OH01.2015
Skills
- Guest Safety and Care
- Exceptional Customer Service
- Conflict De-escalation
- Communication and Team Collaboration
- Time and Stress Management
- Multitasking in High-Pressure Settings
- Detail-Oriented and Reliable
- Hospitality and Service Excellence
Timeline
Bartender
Billy's Stone Crab
04.2022 - Current
Server & Lead Hostess
Nuevo Modern Mexican & Tequila Bar
02.2021 - 02.2022
Lead Bartender & Server
Girves Brown Derby
05.2018 - 03.2020
High School Diploma -
Green High School
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