Madison Sposato
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Looking to expand horizons in the customer service field and learn new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Assistant Server
Lockside Grill & Bar
04.2021 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Associate of Science - General Studies
Tidewater Community College
Norfolk, VA01.2026
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Interactive communication skills
- Customer service expertise
Accomplishments
- Resolved product issue through consumer testing.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Affiliations
- Food Drives
- Childcare within the Church
Certification
- Graduated with Advanced Diploma
- Graduated with a 3.8 GPA
Timeline
Hostess/Assistant Server
Lockside Grill & Bar
04.2021 - 08.2024
Associate of Science - General Studies
Tidewater Community College
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