Darlene A Wilken
Rose’s Breakfast Cafe
North Fort Myers,FL
1
Language
42
years of professional experience
Dedicated server with strong cash handling skills and exceptional guest engagement. Proven ability to optimize workflow and ensure guest satisfaction in fast-paced environments.
Work History
Server, Server Assistant, Hostess
10 Months- Delivered exceptional customer service by efficiently managing order taking and delivery processes.
- Oversaw multiple tables to guarantee prompt service during high-demand periods.
- Facilitated collaboration with kitchen staff to guarantee precise order fulfillment and presentation standards.
- Oversaw cleanliness and organization of dining area to elevate guest satisfaction.
Rose’s Breakfast Cafe
1 Year 2 Months- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- I lived in with a friend didn't work out, so I quit my job and moved into my house that I rented out
Server
11 Months- Managed multiple tables efficiently during peak hours, optimizing workflow and guest satisfaction.
- Resolved customer concerns promptly, enhancing overall guest satisfaction and loyalty.
- Implemented process improvements that streamlined service operations and reduced wait times.
- Assisted in inventory management, tracking supplies to maintain adequate stock levels.
- company was too far for me to travel. I was working nights and getting off really late and getting home late. I had to get someplace closer to me.
Server
9 Years 6 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to facilitate timely and accurate order delivery.
- Trained new servers on menu items, service protocols, and operational procedures.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- store closed in August so I had to find a new job
The Taste of New York
6 Years 1 Month- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Exhibited respect and friendliness while assisting team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- moved from Illinois, and this was a job that I found at the time I just lost my mom she died
Lou Malnati’s Pizza
7 Months- Engaged in ongoing education to enhance skills and knowledge in the field.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained organized workspace and processes to enhance efficiency and productivity.
- husband just passed away, and I decided to move to Florida
Medline Industries
5 Years 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- the Florida because my husband had an illness we thought the warm weather would heal it because we didn't know he had Garrett disease
Bartender
3 Years 10 Months- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Bicycle Department
4 Years 4 Months- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- department the bicycle department so I had to find another job somewhere else|
Education
High School Diploma
- Awarded [Award Name] sewing department
No Degree - Computer Programmer
Skills
Work ethic
Customer service
Professional appearance
Hospitality service expertise
Memory retention
Inventory management
Cash management
Guest relations
Languages
English
Professional Working
Timeline
Server, Server Assistant, Hostess
Rose’s Breakfast Cafe
10.2025 - CurrentRead More
Rose’s Breakfast Cafe
Server
06.2022 - 08.2023Read More
Server
Summerlin Cafe
06.2020 - 05.2021Read More
Server
Perkins Restaurant
02.2011 - 08.2020Read More
The Taste of New York
Manager
10.2007 - 11.2013Read More
Lou Malnati’s Pizza
Bartender
07.2006 - 02.2007Read More
Medline Industries
Kit Coordinator
02.1991 - 06.1996Read More
Bartender
Countryside Saloon
03.1990 - 01.1994Read More
Customer Service Bicycle Department
Panasonic Industries
02.1985 - 06.1989Read More
Harper College
No Degree from Computer Programmer
Read More
Maine High School
High School Diploma
Read More