Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Madison Sprague

Grand Forks,ND

Summary

Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

First Call Hospitality
Grand Forks, ND
07.2018 - Current
  • Handled all duties and tasks for night manager and concierge to maintain front desk efficiency.
  • Balanced hotel accounts and resolved discrepancies.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Trained and mentored new employees to maximize team performance.

Title 1 Reading Paraprofessional

Grand Forks School District
Grand Forks, ND
10.2016 - 05.2017
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Oversaw groups of up to forty students at school and off-site locations, maintaining optimal safety and security.
  • Planned and executed activities to promote reading and writing development.
  • Planned and led activities to develop students' physical, emotional and social growth.

Intern

Convention And Visitors Bureau
Thief River Falls, MN
06.2016 - 08.2016
  • Reviewed existing codes on company websites and corrected malfunctioning or outdated sections.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Improved website functionality by redesigning, updating and implementing plug ins and extensions.
  • Collaborated with city council to create the Thief River Falls 2017 Visitors Guide.

Editorial Clerk

Grand Forks Herald And Forum Communications Company
Grand Forks, ND
10.2014 - 07.2015
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
  • Coordinated community content and topics with editor and chief.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Education

Bachelor of Arts - Communications

University of North Dakota
Grand Forks, ND
08.2016

Associate of Arts -

Itasca Community College
Grand Rapids, MN
05.2014

High School Diploma -

Grand Rapids High School
Grand Rapids, MN
05.2014

Skills

  • MS Office proficiency
  • Account management
  • Quick learner
  • Creative problem solving
  • Money handling abilities
  • Staff education and training

Timeline

Customer Service Representative

First Call Hospitality
07.2018 - Current

Title 1 Reading Paraprofessional

Grand Forks School District
10.2016 - 05.2017

Intern

Convention And Visitors Bureau
06.2016 - 08.2016

Editorial Clerk

Grand Forks Herald And Forum Communications Company
10.2014 - 07.2015

Bachelor of Arts - Communications

University of North Dakota

Associate of Arts -

Itasca Community College

High School Diploma -

Grand Rapids High School

Similar Profiles

CREATE PROFILE