Madison Stakley
Sacramento,CA
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
11
11
years of professional experience
Work History
Cashier Receptionist
Kaiser Permanente
Sacramento
10.2024 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- welcoming patients, assisting with registration, verifying information, scheduling appointments, and handling payments, all while ensuring a positive patient experience.
Associate Banker
BMO Bank of Montreal
Roseville, CA
09.2023 - 10.2024
- Performed special services for customers, ordering bank cards and checks.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Maintained accurate records of all customer accounts and transactions.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
Assistant Branch Manager
Bank of the West
Sacramento, CA
10.2021 - 09.2023
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Developed strategy to achieve target sales goals.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Ensured compliance with internal policies and procedures as well as external regulations.
Sr Service Banker
Bank of the West
Sacramento, CA
10.2021 - 01.2022
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Assembled purchase orders after final negotiations with selected suppliers.
- Analyzed customer financial needs to recommend appropriate banking solutions.
- Helped customers understand and use mobile applications and online banking.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
Service Banker
Bank of the West
Sacramento, CA
12.2018 - 10.2021
- Initiated wire transfers for customers according to established guidelines.
- Adhered to all applicable laws, regulations and company policies and procedures.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Analyzed customer financial needs to recommend appropriate banking solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Administrative Coordinator
Sprouts Farmers Market Inc.
Citrus Heights, CA
12.2013 - 12.2018
- Organized and maintained filing systems for sensitive documents.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Organized office supplies inventory and placed orders when necessary.
- Negotiated with vendors and service providers to secure cost-effective contracts and services for the office.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Composed and edited complex and sensitive correspondence, reports and documents.
Education
High School Diploma -
Del Campo Highschool
Fair Oaks, CA06-2012
Skills
- Customer service
- Payment processing
- Data entry
- Cash handling
- Appointment scheduling
- Relationship management
- Regulatory compliance
- Record keeping
- Financial transactions
Timeline
Cashier Receptionist
Kaiser Permanente
10.2024 - Current
Associate Banker
BMO Bank of Montreal
09.2023 - 10.2024
Assistant Branch Manager
Bank of the West
10.2021 - 09.2023
Sr Service Banker
Bank of the West
10.2021 - 01.2022
Service Banker
Bank of the West
12.2018 - 10.2021
Administrative Coordinator
Sprouts Farmers Market Inc.
12.2013 - 12.2018
High School Diploma -
Del Campo Highschool
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