MADISON STEMPLES
Lake Mary,FL
Summary
Passionate wine professional with 3 years of experience in fine dining service and sommelier training. Expertise in educating customers on wine selections and pairings, resulting in increased beverage revenue. Demonstrated success in upselling premium wines and conducting tastings in high-volume environments. Ready to apply extensive product knowledge and consultative skills to excel in wine distribution sales and drive account growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Waiter
1921 Mount Dora
Mount Dora, USA
09.2023 - Current
- Educated guests on wine regions, varietals, and food pairings through daily recommendations and informal tastings, enhancing customer satisfaction.
- Built loyal repeat clientele through tailored suggestions, contributing to higher checks and tips compared to team average.
- Resolved guest concerns promptly, maintaining positive relationship and turning feedback into opportunities for upsells and retention.
- Oversaw cash handling procedures, including closing registers, and reconciling daily sales reports.
Assistant Front Office Manager
Envision Physical Therapy
Lake Mary, USA
08.2020 - 05.2023
- Recruited and interviewed candidates for entry-level administrative front office roles.
- Established insurance profiles, ensuring accurate data collection and verification for seamless billing processes.
- Demonstrated strong IT proficiency in MS Word, Excel, and CPT systems.
- Acquired and applied new skills rapidly to enhance daily efficiency and productivity.
Server
Grato Italian Grill
Winter Park, USA
01.2018 - 11.2021
- Trained new servers on company policies, service standards, and best practices.
- Adapted to challenges in fast-paced environments to maintain service quality.
- Coordinated management tasks to enhance team productivity and morale.
Education
Bachelor of Arts - Health Service Administration
University of Central Florida
Orlando, FL08.2023
Skills
- Upselling techniques
- Food and wine pairings
- Networking skills
- Time management
- Relationship management
- Financial reporting
- Problem solving
- Interpersonal skills
Certification
Level One Sommelier, Court of Master Sommeliers, 02/01/25
Timeline
Head Waiter
1921 Mount Dora
09.2023 - Current
Assistant Front Office Manager
Envision Physical Therapy
08.2020 - 05.2023
Server
Grato Italian Grill
01.2018 - 11.2021
Bachelor of Arts - Health Service Administration
University of Central Florida