Madison Stephens
San Diego,CA
Summary
Self-starting leader offering high-level experience in supervision of workover and completion operations. Successful background matching employees with roles for maximum performance. Well organized, proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Operations Manager
San Diego Eye Group
05.2022 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established procedural metric in communicating with patient insurance and pharmaceutical representatives to best serve clients and ownership, mitigating superfluous red tape.
Account Manager
NHN Global
02.2021 - 05.2022
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Conducted economic and demographic research and analysis to produce critical reports.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Store Manager
Bath & Body Works
09.2016 - 01.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
Education
B.A. - Beauty Marketing and Product Development
FIDM| Fashion Institute of Design & Merchandising Los Angeles
Skills
- Community Organization
- Employee Mentoring
- New Account Creation
- Administrative Oversight
- Business Development and Planning
- Database Management
- Networking Skills
- Talent Management
- Client Relations
Timeline
Operations Manager
San Diego Eye Group
05.2022 - Current
Account Manager
NHN Global
02.2021 - 05.2022
Store Manager
Bath & Body Works
09.2016 - 01.2021
B.A. - Beauty Marketing and Product Development
FIDM| Fashion Institute of Design & Merchandising Los Angeles
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