Summary
Overview
Work History
Education
Timeline
Generic

Madison Surratt

Houston,TX

Summary

Experienced in managing and processing FMLA claims, demonstrating comprehensive knowledge of FMLA regulations. Possess strong familiarity with leave management systems and have effectively handled complex cases. Strength lies in ability to efficiently manage high-volume caseloads while maintaining a high level of accuracy. Notable for successfully minimizing risk through adherence to compliance standards and fostering positive employee relations.

Overview

5
5
years of professional experience

Work History

FMLA Claims Specialist

ComPsych
03.2024 - Current
  • Conducted initial intake interviews with clients to understand their FMLA eligibility and needs.
  • Provided guidance to employees on their rights, responsibilities, benefits and obligations under the FMLA law.
  • Drafted letters to inform claimant about their rights or decisions made regarding their claim.
  • Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.

Case Manager

Lasalle Network-Keller Postman LLC.
01.2023 - 02.2024
  • Utilized case management software and databases for efficient information tracking.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Handled confidential information with discretion and integrity.
  • Answered and screened telephone calls, took messages, and provided information to clients.

Retention Specialist

DIRECTV
Houston, TX
09.2021 - 12.2022
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Explained new products and services to customers.
  • Resolved escalated issues from customers in a timely manner.
  • Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.

Benefits Specialist

Centene
04.2020 - 11.2022
  • Reviewed employee enrollments to verify accuracy, inputting information into company database.
  • Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
  • Administered leave programs such as FMLA, PTO, and disability leave, ensuring compliance and proper tracking.

Education

High School Diploma -

Spring High School
Spring, TX
05-2014

Timeline

FMLA Claims Specialist

ComPsych
03.2024 - Current

Case Manager

Lasalle Network-Keller Postman LLC.
01.2023 - 02.2024

Retention Specialist

DIRECTV
09.2021 - 12.2022

Benefits Specialist

Centene
04.2020 - 11.2022

High School Diploma -

Spring High School

Similar Profiles

CREATE PROFILE
Madison Surratt