MONAE EDWARDS
9721 Crenshaw ,FL
Summary
Resourceful Disability Representative with several years of experience in healthcare, specializing in claims management and
patient care. Proven ability to analyze complex medical documentation and communicate effectively while building and maintaining professional relationships.
Overview
9
9
years of professional experience
Work History
FMLA Claims Specialist
Crawford and Broadspire
Sunrise, FL (Remote)
01.2025 - 11.2025
- Processed FMLA claims/ADA claims
- Evaluated medical documentation to ensure compliance with FMLA regulations.
- Trained new staff on FMLA procedures and best practices for claim management.
- Handled escalated claim issues, working closely with employees and managers to achieve timely resolutions.
- Managed return to work plans between employees and their managers, ensuring proper accommodations were made for any ongoing medical needs.
Senior Disability Representative
Sedgwick
Remote, Florida
01.2022 - 11.2024
- Reviewed and analyzed complex medical documentation to support claims management and patient care coordination
- Approved and authorized claims, ensuring compliance with disability plan benefits and healthcare protocols
- Communicated with claimants regarding documentation requirements and claim process, demonstrating strong organizational and communication skills
- Processed timely payments, approvals, and adjustments, maintaining accuracy and attention to detail
Obstetrics Surgical Technician
St. Mary Mercy Hospital
Livonia, MI
04.2021 - 01.2022
- Provided clerical support and performed patient care duties as directed by the nurse in a surgical setting
- Assisted surgical team during operative procedures by passing instruments, sponges, and sutures
- Provided comfort and support for pre-operative patients, ensuring readiness for surgery
- Handed instruments and supplies to surgeons, held retractors, cut sutures, and performed tasks as directed during operations
- Provided visualization of the operative site using retraction, sponging, suctioning, and irrigation techniques
- Stocked and prepared surgical supplies, including syringes, cannulas, grounding pads, and gases
- Assisted surgeons with gowning, gloving, and preparing patients for surgery
Dialysis Patient Care Technician
Fresenius Medical Care
Southfield, MI
02.2020 - 03.2021
- Assembled dialysis machines and ensured proper performance, following strict safety and infection control protocols
- Placed needles accurately to ensure effective cleansing and removal of toxins from the blood
- Monitored patient fluid removal rates and vital signs, supporting patient safety during procedures
Operating Room Technician
Washington Regional
Springdale, AR
11.2016 - 08.2019
- Prepared operating rooms by sterilizing instruments and ensuring all equipment was functional.
- Assisted surgeons during procedures by anticipating needs and providing necessary tools promptly.
- Maintained inventory of surgical supplies, ensuring availability.
- Monitored patients vital signs before and after procedures to ensure stability and comfort.
- Assisted in transporting patients, carts and equipment before and after surgical procedures.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Updated patient records accurately and in a timely manner, ensuring proper documentation of all surgical procedures and related care activities.
Education
Surgical Technician (Certificate) - Arkansas
Northwest Technical Institute
Springdale, AR07-2018
High School Diploma -
Salem Highschool
Canton, MI06-2011
Skills
- Patient care
- Medical documentation review
- Teamwork
- Time management
- Organizational skills
- Communication skills
- Microsoft Office
- Detail oriented
Timeline
FMLA Claims Specialist
Crawford and Broadspire
01.2025 - 11.2025
Senior Disability Representative
Sedgwick
01.2022 - 11.2024
Obstetrics Surgical Technician
St. Mary Mercy Hospital
04.2021 - 01.2022
Dialysis Patient Care Technician
Fresenius Medical Care
02.2020 - 03.2021
Operating Room Technician
Washington Regional
11.2016 - 08.2019
Surgical Technician (Certificate) - Arkansas
Northwest Technical Institute
High School Diploma -
Salem Highschool