Madison Tapper
Greeley,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Scheels All Sports, Inc.
09.2023 - Current
- Responsible for processing accurate and efficient sales transactions while engaging with our customers to ensure a pleasant experience
- (Engage in conversation with the customer to add a personal touch to each and every transaction)
- Accurately balance cash drawer at the end of the day
- Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
- Respond promptly to customer inquiries and concerns via phone, emails, or in person/Resolve customer issues and complaints effectively and efficiently
- Maintain a clean working environment and personal work space
- Greeted customers entering store and responded promptly to customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Babysitter
Families
02.2017 - Current
- Care for children over weekends, breaks, and evenings, and specialize in creating engaging and educational activities while advancing problem solving and multitasking skills
- Communicated positively with children and guardians
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Usher/Concessions/Counter Server
Cinemark
03.2022 - 09.2023
- Maintained a clean lobby, restrooms, theaters, and work stations by routinely sweeping, mopping, replenishing supplies, and disposing of garbage
- Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes
- Swiftly and professionally addressed any customers complaints, escalating to management when requested
- Greeted customers and handled payments fulfilling orders
- Served alcoholic beverages including wine, craft beer, and cocktails
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Education
Associate of Applied Science - Allied Health
Aims Community College
Greeley, CO05-2027
High School -
Greeley West High School
Greeley, CO05.2023
Skills
- Babysitter
- Infant Care
- Communication skills
- Leadership
- Organizational skills
- Adaptability
- Collaboration
- Customer service
- Guest services
- Retail sales
- Sales
- Cash register
- Cash handling
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Patient care assistance
- Stress tolerance
- Medical terminology
- Patient privacy
- Healthcare ethics
- Patient safety
- Written and verbal communication
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Microsoft outlook
Certification
CPR Certification, 06/01/23 to 06/01/26
TIPS, 06/01/23 to 06/01/26
Willing To Relocate
- Evans, CO
- Greeley, CO
- Loveland, CO
- Denver, CO
- Fort Collins, C0
Personal Information
Authorized To Work: US
Languages
English
Native or Bilingual
Timeline
Cashier/Customer Service
Scheels All Sports, Inc.
09.2023 - Current
Usher/Concessions/Counter Server
Cinemark
03.2022 - 09.2023
Babysitter
Families
02.2017 - Current
Associate of Applied Science - Allied Health
Aims Community College
High School -
Greeley West High School
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