Madison Thompson
South Point,OH
Summary
Dedicated associate accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. Dynamic style designer with creativity and nuance and thorough knowledge of correct product applications for varying skin colors and face shapes.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Sephora Inside JCPenney
Ashland, KY
09.2021 - Current
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Recommended specific hair and beauty products to meet individual customer needs.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Room Attendant
Hampton Inn
Lexington, KY
01.2018 - 08.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries and personal care items.
- Maintained linen cart so that it was neat and organized.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained inventory of items that were placed in each guest room.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Responded to requests from patrons for linens and toiletries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Changed bed linens and collected soiled linens for cleaning.
- Polished glass surfaces and windows.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed spot-cleaning on furniture stains.
- Rotated linens in storerooms and replenished when supplies ran low.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
Education
High School Diploma -
Chesapeake High School
Chesapeake, OH05.2021
Skills
- Excellent Written and Verbal Communication
- Customer Service
- Building Customer Relationships and Loyalty
- Retail Metrics and Goals
- Product Demonstrations
- Safety and Cleanliness Standards
Timeline
Beauty Advisor
Sephora Inside JCPenney
09.2021 - Current
Room Attendant
Hampton Inn
01.2018 - 08.2021
High School Diploma -
Chesapeake High School