MADISON THOMPSON
Brighton,Michigan
Summary
Highly-motivated and organized professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Merchandising Technician
Pet Supplies Plus
Livonia, MI
07.2023 - Current
- Assist in new item set up in D365 by adding/updating coverage and pricing for items.
- Collaborate with marketing teams on promotions and in store signage.
- Reach out to vendors to resolve problems, provide information and order samples.
- Participate in weekly meetings regarding upcoming promotions or changes in product lines.
- Manage store's service desk tickets from inception to close and document issues and results.
Server/Hostess
Brighton Bar & Grill
Brighton, MI
05.2016 - 07.2023
- Greeted guests, answered questions and ensured customer satisfaction by attending to specific needs and requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct any problems.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Recognized as a lead hostess with responsibility to mentor new staff regarding company policies and procedures.
Digital Marketing Intern
Learning Care Group
Novi, MI
06.2021 - 10.2021
- Performed a local school website audit using Microsoft Excel to ensure landing pages were accurate and up-to-date.
- Assisted the Digital Marketing Coordinator update school phone numbers on Google My Business.
- Worked with the Social Media Specialist to plan out fresh content.
- Helped monitor the social conversation across apps such as Facebook, Twitter, and Instagram.
Busser/Server
Enzo's Catering
Whitmore Lake, MI
05.2015 - 06.2021
- Supported chefs in preparing and cooking a variety of foods for catering events.
- Gathered together food supplies, utensils, and decorations needed for each event.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Provided excellent customer service by interacting with guests during events.
Education
Bachelor of Business Administration - Marketing
Grand Valley State University
Allendale, MI04-2022
Skills
- Microsoft Office
- Service Desk Plus
- Wrike
- D365
- Power BI
- Content Hub
- Attention to Detail
- Time Management
- Written/Verbal Communication
- Multitasking and Organization
References
- Elena Borg, Owner of Brighton Bar & Grill, 248-797-3137
- Danielle Singer, Senior Product Manager at Learning Care Group, 248-755-2948
Timeline
Merchandising Technician
Pet Supplies Plus
07.2023 - Current
Digital Marketing Intern
Learning Care Group
06.2021 - 10.2021
Server/Hostess
Brighton Bar & Grill
05.2016 - 07.2023
Busser/Server
Enzo's Catering
05.2015 - 06.2021
Bachelor of Business Administration - Marketing
Grand Valley State University