Madison Thompson
Flatwoods,KY
Overview
8
8
years of professional experience
Work History
Secretary
Tackett’s Body Shop
02.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Team Lead Sales Associate
Buckle
05.2023 - 01.2024
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Expanded market share through targeted prospecting efforts, generating new leads and opportunities for the sales team.
Keyholder
Rose & Remington
10.2021 - 10.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Lifeguard
Ashland Area YMCA
08.2016 - 07.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Diploma - General Studies
Raceland-Worthington High School
Raceland, KY05.2019
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- AED Operation
- Spinal Injury Management
- Lifeguard training
- Accurate Money Counting
- Efficient Leadership
- Innovative thinking
- Creative solutions
Timeline
Team Lead Sales Associate
Buckle
05.2023 - 01.2024
Secretary
Tackett’s Body Shop
02.2023 - Current
Keyholder
Rose & Remington
10.2021 - 10.2022
Lifeguard
Ashland Area YMCA
08.2016 - 07.2019
Diploma - General Studies
Raceland-Worthington High School