MADISON THORNTON
Atlanta
Summary
Server with 10+ years of experience combined with 3+ years of bartending experience, adept at maintaining high standards of cleanliness and organization, ensuring a welcoming environment for patrons. Excels in cocktail preparation, demonstrating attention to detail and a strong menu knowledge, coupled with excellent customer service and teamwork skills. Proven ability to optimize ticket processing and boost table turnover, aiming to leverage innovative service strategies in future roles.
Overview
6
6
years of professional experience
Work History
Waitress
First Watch
01.2021 - Current
- Efficiently manage multiple tables, ensuring customer satisfaction and repeat business
- Assist new staff in training, fostering a collaborative team environment and improving overall service efficiency
- Mastered multitasking in a fast-paced environment, significantly boosting table turnover and customer satisfaction
Bartender/Server
Lazy Dog Restaurant & Bar
10.2021 - 10.2023
- Excelled in cocktail preparation at Lazy Dog Restaurant & Bar
- Maintained top-notch service standards during peak hours
- Optimized ticket processing for superior customer experience
- Showcased ability to thrive under pressure, ensuring seamless operations
- Elevated customer experience through prompt service delivery
Server/Trainer
Cracker Barrel Restaurant
07.2018 - 10.2021
- Guided new team members on restaurant procedures.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
High School Diploma -
James Madison High School
Atlanta, GA07.2016
Skills
- Attention to detail
- Customer service
- Time management
- Communication
- Problem solving
- Teamwork
- Menu knowledge
- Upselling
Timeline
Bartender/Server
Lazy Dog Restaurant & Bar
10.2021 - 10.2023
Waitress
First Watch
01.2021 - Current
Server/Trainer
Cracker Barrel Restaurant
07.2018 - 10.2021
High School Diploma -
James Madison High School
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