Madison Timberlake
Taylor,MI
Summary
Dynamic and results-driven professional with strong communication skills and a proven track record at PetSmart, enhancing customer satisfaction through personalized grooming services. Expertise in maintaining client records and employing effective sales techniques to drive business growth. Committed to delivering exceptional service and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Pet Stylist
PetSmart
12.2019 - Current
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Used software to maintain animal behavior, health and care records.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
Business Development Representative
J Allen Ford
02.2025 - 08.2025
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Receptionist Administrator
Bubble Puppy
02.2019 - 12.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
Boarding Attendant
Gibraltar Veterinary Hospital
05.2016 - 02.2019
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Education
Bachelor of Science - Accounting
Arizona State University
Tempe, AZ04-2028
Skills
- Strong communication skills
- Patience and empathy
- Maintaining client records
- Sales and upselling techniques
- Product knowledge expertise
Languages
English
Timeline
Business Development Representative
J Allen Ford
02.2025 - 08.2025
Pet Stylist
PetSmart
12.2019 - Current
Receptionist Administrator
Bubble Puppy
02.2019 - 12.2019
Boarding Attendant
Gibraltar Veterinary Hospital
05.2016 - 02.2019
Bachelor of Science - Accounting
Arizona State University
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