Madison Tucker
Nappanee,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Community Hospital of Bremen
05.2023 - Current
- Collected co-pays and other payments from patients at time of service
- Answered phones promptly in a professional manner
- Maintained confidentiality of all patient information in accordance with HIPAA regulations
- Greeted patients and visitors in a courteous and professional manner
- Verified insurance coverage for services provided by the facility
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information
- Verified demographics and insurance information to register patients in computer system
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments
- Assisted with scheduling outpatient appointments
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Assisted with preparing daily cash reports for accounting department
- Screened patients for eligibility for state, local and federal assistance programs.
Supervisor
NeXus RV
11.2020 - 08.2022
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Monitored employee productivity to provide constructive feedback and coaching
- Collaborated with other departments to coordinate workflow processes between teams
- Planned and managed resources to consistently meet production, quality and cost goals
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Oversaw quality control to identify inconsistencies and malfunctions
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
Trimmer
Clayton Homes Manufacturing
05.2018 - 11.2020
- Performed skilled work with hand tools
- Cleaned work area after completing trimming tasks to maintain a safe working environment
- Documented daily production numbers and filed reports with management
- Reviewed design plans and instructions and completed work according to specifications
- Verified that all materials used in the process were of the correct type and quality for the job order at hand
- Monitored inventory levels of supplies needed for successful completion of trimming tasks
- Operated different machines to mold parts, cut materials and grind surfaces
- Maintained accurate records of daily output levels for management review.
Education
High School Diploma -
Mishawaka High School
Mishawaka, INSkills
- Problem-Solving
- Work Quality Evaluation
- HIPAA Compliance
- Training Coordination
- Insurance Company Knowledgeable
- Customer Service
- Insurance Verification
- Organization and Time Management
- Multitasking
- Flexible and Adaptable
Timeline
Patient Access Representative
Community Hospital of Bremen
05.2023 - Current
Supervisor
NeXus RV
11.2020 - 08.2022
Trimmer
Clayton Homes Manufacturing
05.2018 - 11.2020
High School Diploma -
Mishawaka High School