Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Tucker

Millbrook,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician

CVS
  • I had experience working in the drive thru and register
  • I helped customers look up their accounts with their prescriptions and help them pay
  • I also helped fill prescriptions, pack prescriptions, scan prescriptions, and re-stock prescriptions.

Registration Clerk

Elmore Community Hospital
  • I had experience answering phones, taking patients payments, entering in patients insurance information and their personal information and getting them registered to see a doctor
  • I also helped fill out a log for the doctors for any patients that came in and helped register patients in emergnecy situations in a fast manner
  • I entered in medical codes for labs and radiology
  • I also faxed documents to different facilities.

Stocker

Winn Dixie
  • I had experience stocking up groceries, checking expiration dates on food, breaking down palettes, locating items for customers, and cleaning the back of the store.

Sandwich Artist

Subway
  • I had experience taking customers orders, creating customers orders, restocking ingredients if they got low, cleaning the store, and using the register

Area Team coordinator

CBE/Owl Services
05.2022 - Current
  • I have experience entering in work orders on the customer support email box and answering emails in my own personal inbox and flower pots inbox
  • I also have experience with emailing sales people, accounts receivable, operations, and invoicing
  • I have experience answering multiple phone calls a day to help customers and technicians with any questions or concerns they may have
  • I also have experience calling multiple sites, customers, other employees in other departments, and technicians for information if needed
  • I have experience dispatching technicians to jobs and helping the techs out in many ways including: correcting tech time on tickets, ordering a needed part, adding a new line to the call, adding extra notes to the call, advising them to incomplete or complete a ticket, advising them on where their jobs are located and on the SOW, and entering in tickets for them personally for shipping parts, admin time, picking up parts, travel home, and etc.

Education

Skills

  • I have experience answering phones, using Microsoft’s multiple applications, answering multiple emails, typing in a fast pace, problem solving, working in a team, and in customer service

Timeline

Area Team coordinator

CBE/Owl Services
05.2022 - Current

Pharmacy Technician

CVS

Registration Clerk

Elmore Community Hospital

Stocker

Winn Dixie

Sandwich Artist

Subway

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Madison Tucker