Madison Underdown
Smithtown,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Bartender
Rockwells Bar And Grill
09.2020 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Phone Receptionist
Itri Brothers
05.2019 - 01.2022
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Assisted in resolving customer issues by gathering necessary information and providing solutions or forwarding concerns to relevant personnel.
- Reduced hold times for callers with effective call prioritization and multitasking abilities.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
Education
Bachelor of Arts - Multidisciplinary Studies
SUNY Stony Brook
Stony Brook, NY12.2023
Associate of Arts - Liberal Arts
Suffolk County Community College
Selden, NY05.2022
Skills
- Basic Accounting
- Payment Processing
- Health Codes Compliance
- Food Service
- Menu Memorization
- Suggestive Selling
- Hospitality Service Expertise
- Highly Reliable
- Complex Problem-Solving
Timeline
Bartender
Rockwells Bar And Grill
09.2020 - Current
Phone Receptionist
Itri Brothers
05.2019 - 01.2022
Bachelor of Arts - Multidisciplinary Studies
SUNY Stony Brook
Associate of Arts - Liberal Arts
Suffolk County Community College
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