Madison Utt
Cracker Barrel
calhoun,Georgia
11
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Retail Sales Associate
6 Years 5 Months- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate inventory levels, ensuring product availability for customers.
- Assisted in training new associates on store policies and procedures.
- Collaborated with team members to enhance store layout and merchandising displays.
- Monitored cash register operations, ensuring accuracy in transactions and reports.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Claims Representative
9 Months- Communicated effectively with clients to clarify claim details and resolve discrepancies promptly.
- Collaborated with contractors and adjusters to facilitate timely inspections and repairs for roofing projects.
- Educated clients on policy coverage, guiding them through the claims process for improved understanding.
- Followed up with customers on unresolved issues.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Office Administrative Assistant
2 Years 11 Months- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Trained new administrative staff on company protocols, fostering a collaborative work environment.
- Assisted in budget tracking for office supplies, contributing to cost-effective resource management initiatives.
- Managed property operations, ensuring compliance with regulations and maintaining high tenant satisfaction.
- Coordinated leasing activities, including tenant screenings and lease negotiations, to maximize occupancy rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Member Service Representative
11 Months- Completed training and worked effectively under high-pressure client services environments.
- Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained clean, organized and well-stocked member service area.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Successfully handled high volume of inbound calls.
Front Desk Receptionist
1 Year 11 Months- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Cashier
2 Years 5 Months- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma
No Degree - Health And Physical Fitness
Skills
Service recommendations
Sales
Sales Goals
New Product Information
Credit card processing
Professional telephone demeanor
Timeline
Claims Representative
American Roofing Company Corporate
09.2025 - 06.2026Read More
Office Administrative Assistant
Focus Property Solutions
10.2022 - 09.2025Read More
Retail Sales Associate
Cracker Barrel
03.2020 - CurrentRead More
Member Service Representative
Planet Fitness
01.2020 - 12.2020Read More
Front Desk Receptionist
Holiday Inn Express
02.2018 - 01.2020Read More
Cashier
Ingles Markets
02.2016 - 07.2018Read More
Piedmont College
No Degree from Health And Physical Fitness
Read More
Rabun County High School
High School Diploma
Read More