Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
25
25
years of professional experience
Work History
RETAIL SALES ASSOCIATE
Comcast, Xfinity
Pasadena, TX
06.2000 - Current
Greeted customers and helped with product questions, selections and purchases
Informed customers of current store promotions to encourage additional sales purchases.
Completed transactions in an efficient manner while providing excellent customer service.
Offered suggestions for additional items that may be of interest to customers.
Handled customer complaints in a professional manner.
Assisted with high volume customer support calls for billing and retention during several months remotely
Education
High School Diploma -
Lutheran High
Houston, TX
05-1986
Skills
Customer Needs Assessment
Scheduling Appointments for Residential Technicians