Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Quintana

Rio Rancho,NM

Summary

Customer-oriented professional with quick learning abilities and effective multitasking skills. Proven track record in delivering high-quality service and support in fast-paced retail environments. Experienced in cash handling and POS systems, with a focus on attention to detail and operational efficiency. Contributes to positive shopping experiences, and focus on making sure customers leave a store feeling satisfied with their shopping experience.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Michaels Arts and Crafts
Rio Rancho, New Mexico
08.2025 - Current
  • Processed sales transactions efficiently using point-of-sale systems.
  • Assisted customers in selecting appropriate products to meet needs.
  • Handled merchandise returns according to company policies.
  • Collaborated with team members to maintain store cleanliness and organization.
  • Developed knowledge of promotions and loyalty programs to enhance customer engagement.
  • Trained new staff on procedures and standards for customer service.
  • Monitored inventory levels and restocked items as necessary during shifts.
  • Greeted customers, offering assistance to improve satisfaction and retention.

Independent Vendor | Various Craft Fairs & Markets

Myself
Rio Rancho, NM
01.2019 - 03.2025
  • Set up and maintained visually appealing, branded booth displays to attract foot traffic, and encourage purchases.
  • Managed all aspects of business operations, including product pricing, POS system (Square), customer service, and end-of-day cash reconciliation.
  • Built a strong repeat customer base through quality products, friendly service, and attention to detail.
  • Delivered exceptional customer service by engaging with shoppers, answering product questions, and offering personalized recommendations to meet individual tastes, or gift needs.

Education

High School Diploma -

Homeschooled

Skills

  • Cash handling and POS systems
  • Ability to lift 60 pounds
  • Attention to detail
  • Customer service and engagement
  • Personalized product recommendations
  • Visual merchandising and display design
  • Adaptability to changing environments
  • Fast-paced work efficiency
  • Time management and prioritization
  • Product recommendations based on needs
  • Professional demeanor

Timeline

Retail Sales Associate

Michaels Arts and Crafts
08.2025 - Current

Independent Vendor | Various Craft Fairs & Markets

Myself
01.2019 - 03.2025

High School Diploma -

Homeschooled
Whitney Quintana