Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Valenti

Plattsburgh,NY

Summary

Professional worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspaces. Reliable and results-driven, with a positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Bartender

Retro Live
Plattsburgh, NY
08.2021 - Current
  • Served cocktails and beer to customers in a very fast-paced, high volume environment.
  • Trained new staff on bar operations and customer service protocols.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Provided exceptional customer service, enhancing guest experiences through personalized interactions.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties: printing sales reports, setting up for incoming shifts, preparing cash drawers, stocking inventory and cleaning the entire bar.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Office Assistant

North Wind Primary Care
Plattsburgh, NY
01.2023 - Current
  • Managed patient scheduling and appointment confirmations.
  • Managed incoming and outgoing faxing and document scanning for patient charts.
  • Coordinated communication between medical staff and patients, fostering positive relationships.
  • Knowledge and use of 2 electronic medical record (EMR) systems.
  • Trained new administrative staff on office procedures and software applications.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Increased patient satisfaction by providing professional and courteous front desk support.

Server/Bartender

Irons
West Chazy, NY
09.2024 - 03.2026
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Took/served food and drink orders.
  • Made cocktails for each table, including tables belonging to other servers.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained cleanliness and organization of dining area to enhance guest experience.

Education

Associate Degree in Nursing - Nursing

Clinton Community College
Plattsburgh, NY
05-2028

High School Diploma -

Plattsburgh Senior High School
Plattsburgh, NY
06-2019

Skills

  • Customer service
  • Positive attitude
  • Can multitask
  • Works well under stress
  • Time management
  • Data entry
  • Verbal communication
  • Resourceful
  • Friendly
  • Problem solver

Timeline

Server/Bartender

Irons
09.2024 - 03.2026

Office Assistant

North Wind Primary Care
01.2023 - Current

Bartender

Retro Live
08.2021 - Current

Associate Degree in Nursing - Nursing

Clinton Community College

High School Diploma -

Plattsburgh Senior High School
Madison Valenti